Customer Service Rep (on site)

Culligan-Ultrapure,-Inc; Indianapolis (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

Culligan Ultrapure is seeking a detail-oriented customer service professional to support daily operations for residential and commercial clients. You will assist customers, answer calls, schedule service appointments and route deliveries, and maintain data in NetSuite.

A willingness to learn and strong work ethic are essential for success in a fast-paced environment. Associate degree is preferred, with basic Excel and accounting knowledge to help resolve billing issues and improve cash flow.

Qualifications

• Associate degree preferred with hands-on customer service experience.
• Basic Microsoft Excel experience.
• Basic understanding of general service installation duties.
• General accounting knowledge for resolving billing issues and reducing account receivable delinquency.
• Basic understanding of Accounts Payable process.
• Position requires a great deal of energy and a passion for excellence with respect to treating and caring for customers.

Responsibilities

• Provide day-to-day customer service operations.
• Answer incoming calls and assist customers.
• Schedule service appointments and route deliveries for bottled water and salt.
• Maintain and enter data in NetSuite.
• Support basic collections and bookkeeping tasks.

Skills

Customer service experience

Excel basics

Data entry

Billing issue resolution

Education

Associate degree

Tools

NetSuite

Job description

Join Our Team at Culligan Ultrapure – Make a Splash in Your Career!

About Us:

Culligan Ultrapure is part of the trusted Culligan Water family, serving communities across Minnesota, Indiana, Arizona, Missouri, Wisconsin, Michigan, Texas, and Iowa since 1962. We are a proud leader in water purification and softening, providing solutions for residential, commercial, and industrial customers. With over 40 locations and decades of expertise, we’re passionate about making a positive impact through better water!

Position Description:

Provide day-to-day customer service operations, including assisting customers, answering incoming calls, scheduling service appointments and route deliveries for bottled water and salt, maintaining and entering data in NetSuite, and supporting basic collections and bookkeeping tasks.

Job Qualifications:

• Associate degree preferred with hands-on customer service experience.
• Basic Microsoft Excel experience
• Basic understanding of general service installation duties.
• General accounting knowledge for resolving billing issues and reducing account receivable delinquency.
• Basic understanding of Accounts Payable process.
• Position requires a great deal of energy and a passion for excellence with respect to treating and caring for customers.

Why You’ll Love Working with Us:

• Competitive pay that rewards your hard work
• Paid holidays and PTO to help you recharge
• 401k matching to secure your future
• Employee referral program and customer referral bonuses – because great people know great people
• Education assistance to help you grow your skills

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.