Customer Service Rep/New Student Specialist

Fred Astaire Dance Studios, Inc; Kansas City (MO); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

PTO & Sick Days

Healthcare stipend

Performance bonuses

Continuous training

Job summary

Fred Astaire Dance Studios, Inc in Kansas City seeks a high-energy Customer Service Representative / New Student Specialist to greet clients, host tours, and guide beginners through their first dance lessons.

This on-your-feet role blends customer service with sales, enrollment support, and event promotion, with comprehensive training provided to ensure confidence in teaching basic steps and managing client accounts.

Qualifications

• Welcomes new clients and handles front-facing customer service.
• Guides beginners through introductory dance lessons.
• Assists with enrollment packages and scheduling.
• Participates in studio events and promotions.
• Commitment to ongoing professional development in dance.

Responsibilities

• Hands-On Client Engagement: Welcome new students to the studio, conduct tours, and introduce them to our community.
• Introductory Instruction: Guide new clients through their first set of foundational dance lessons using our proven studio system.
• Customer Support & Sales: Assist new clients in selecting the best enrollment packages to meet their goals and manage scheduling/accounts.
• Studio Ambassadorship: Maintain an upbeat, positive atmosphere in the studio and assist with studio events, parties, and local brand promotions.
• Brand Growth: Collaborate with the leadership team to help expand the Fred Astaire brand presence in the Kansas City area.

Skills

High energy

Communication skills

Customer service

Sales ability

People skills

Job description

About Us

Fred Astaire Dance Studios is a premier name in dance instruction, and we are actively expanding our brand and footprint right here in Kansas City. We pride ourselves on creating an exciting, high-energy environment where clients can discover the joy of dance. Because we primarily work around the busy schedules of adult professionals, our studio operating hours are from 1:15 PM to 10:00 PM. We are seeking a long-term team member who is eager to thrive in this dynamic evening environment, grow with our business, and play a vital role in our studio's continued expansion.

Job Summary

Are you high-energy, detail-oriented, and love working directly with people? We are looking for a Customer Service Representative / New Student Specialist to be the face of our studio. This is a dynamic, active, "on-your-feet" position. You will welcome new clients, handle front-facing customer service, and work hands-on with beginners to teach them their very first set of introductory dance lessons.

No prior dance instruction experience is required. We provide 100% of the comprehensive training you need to feel confident teaching basic introductory steps and managing client accounts.

Key Responsibilities/Future

• Hands-On Client Engagement: Welcome new students to the studio, conduct tours, and introduce them to our community.
• Introductory Instruction: Guide new clients through their first set of foundational dance lessons using our proven studio system.
• Customer Support & Sales: Assist new clients in selecting the best enrollment packages to meet their goals and manage scheduling/accounts.
• Studio Ambassadorship: Maintain an upbeat, positive atmosphere in the studio and assist with studio events, parties, and local brand promotions.
• Brand Growth: Collaborate with the leadership team to help expand the Fred Astaire brand presence in the Kansas City area.
• Path to Advanced Teaching: Over time, transition into teaching advanced patterns, choreography, and higher-level medal standards to established students.

• High Energy & Presence: Someone who thrives in an active, on-your-feet role and loves face-to-face interaction.
• Growth Mindset: An ambitious individual looking for a long-term career opportunity with room for professional advancement.
• Excellent Communication: Ability to connect with diverse groups of people, make them feel at ease, and clearly explain studio programs.
• Reliability & Professionalism: A dependable team player dedicated to maintaining high professional standards and contributing to a positive workplace culture.
• Continuous Dance Education: Commit to ongoing professional development to continually advance your own dance knowledge, technique, and teaching theory.

Travel Opportunities: Exciting opportunities to travel for regional and national Fred Astaire dance competitions, showcases, and professional training seminars.

Paid Time Off (PTO) & Sick Days: Generous paid time off and dedicated sick leave to ensure a healthy work-life balance.

Healthcare Support: Monthly healthcare stipend to assist with your medical premium costs.

Performance Bonuses: Competitive bonus structures that reward your direct contribution to studio growth and student retention.

Comprehensive Paid Training: Full, continuous training provided on both customer service operations and introductory-to-advanced dance instruction.

Career Advancement: Clear pathways for long-term career growth and leadership roles as we continue to expand our brand in Kansas City.

Dynamic Work Environment: Skip the standard desk job—stay active, meet incredible people, and enjoy a high-energy workplace every day.