Customer Service Rep - Liverpool, NY

Lincare Holdings; Village of Liverpool (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization that values success and promotes a culture of growth. In this role, you will work closely with medical professionals to facilitate patient care and advocate for chronic patients. Your responsibilities will include providing solutions for physician referrals, monitoring order completions, and analyzing patient needs. This position offers the chance to make a real impact in patient services while collaborating with various departments. If you're passionate about healthcare and ready to contribute to a supportive team, this opportunity is for you.

Responsibilities

• Provide outcome-based solutions for physician referral sources and existing patient populations.
• Submit new orders and monitor their completion, from initiation to setup.
• Work with patients to troubleshoot issues and coordinate corrective actions.

Job description

Offering $15.00 - $23.00 per hour

* Work directly with medical professionals and physicians to facilitate patient care

* Advocate for and collaborate with chronic patients

* Join an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

1. Provide outcome-based solutions for physician referral sources and existing patient populations
2. Submit new orders and monitor their completion, from initiation to setup, working closely with clinical, sales, and service departments
3. Prepare and analyze billing and setup paperwork for patient services
4. Work with patients to troubleshoot issues, identify solutions, and coordinate corrective actions with relevant departments
5. Recommend potential products or services to management by collecting patient information and analyzing customer needs
6. Participate in training new customer service and sales personnel