Customer Service Rep In-person

The Vincent Agency; Hudson (OH); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Career Growth Opportunities

Mon-Fri Schedule

Hands on Training

Health Insurance

Flexible Schedule

Amazing Culture

Evenings Off

Dental Insurance

Vision Insurance

Retirement Plan

Life Insurance

Job summary

Vincent Family Insurance in Hudson, Ohio is seeking an Insurance Customer Service Representative to support existing policyholders with a focus on service, accuracy, and problem-solving. This full-time in-office role emphasizes relationship-building and ongoing customer care without a sales quota.

You will work with the Service Manager and team to resolve policy questions, process changes, and renewals, while maintaining detailed records and delivering excellent customer experiences.

Qualifications

• Active Property & Casualty license and insurance experience preferred.
• Minimum of 1 year working in insurance, customer service or account management.
• In-office availability at Hudson, Ohio office.
• Customer-focused mindset with strong communication.
• Proficient with computers, carrier systems, CRM and digital tools.
• Willingness to learn, accept feedback and grow professionally.

Responsibilities

• Assist existing customers with questions on policies, coverage, billing and accounts.
• Process policy changes, endorsements and renewals accurately.
• Guide policyholders through the claims process and provide resources.
• Build and maintain positive relationships with existing customers.
• Record interactions accurately and follow agency processes.
• Collaborate with Service Manager and team to ensure consistent service.

Skills

Customer service

Relationship building

Problem solving

Communication skills

Team collaboration

Organization

Attention to detail

Technology proficiency

Self-motivation

Coachability

Tools

CRM platforms

Insurance carrier systems

Job description

Job Description

Vincent Family Insurance | Hudson, Ohio

Job Type: Full-Time

Work Location: In-Office | Hudson, Ohio

Position: Insurance Customer Service Representative

We Love Insurance, We Love People More!™

At Vincent Family Insurance, this isn't just a slogan. It's the foundation of our culture and everything we do.

Agency Owner Beau Vincent built our agency around a simple philosophy: When you invest in your people, success follows.

We're looking for an experienced, customer-focused insurance professional to join our growing service team at our Hudson, Ohio office!

We consistently rank among the Top 0.5% of Allstate agencies nationwide by volume, and we believe our success starts with investing in our people.

We understand that great customer service is about more than answering phones and processing policy changes. It's about building relationships, solving problems, and making sure our clients feel valued and protected.

Some insurance agencies treat their service teams like they're simply there to answer back-to-back calls all day. That's not how we do things at Vincent Family Insurance.

We believe in providing our team members with the training, resources, and support they need to do their jobs well while creating an environment where they genuinely enjoy coming to work.

This is a full-time, in-office position at our Hudson, Ohio location, focused on servicing and supporting our existing book of business. This is not a sales position.

We're looking for someone who takes pride in helping people, enjoys solving problems, and wants to build a long-term career with an agency that values its employees.

Compensation – $45,000–$65,000 Annually

At Vincent Family Insurance, we believe in recognizing the experience, dedication, and value our service professionals bring to our agency.

We offer competitive compensation that reflects your insurance experience, knowledge, and ability to deliver exceptional customer service.

• Annual Base Salary: $45,000–$60,000
• Full-Time Position
• Compensation Based on Experience & Qualifications
• Long-Term Career Development Opportunities

Why Build Your Career With Vincent Family Insurance?

We take pride in creating an employee-focused environment where individuals have the tools, resources, and leadership needed to reach their full potential.

What Sets Us Apart:

• Service-Focused Position: Concentrate on taking care of our existing customers, resolving their concerns, and delivering an exceptional customer experience without the pressure of new business sales goals.
• Supportive Team Environment: Work alongside experienced professionals who value teamwork, collaboration, and helping one another succeed.
• Professional Development: Continue developing your insurance knowledge and customer service skills through ongoing training, coaching, and support.
• Long-Term Career Growth: Build a rewarding career with an established, high-performing agency that invests in its people.
• Work-Life Integration: We believe in developing consistent daily workflows that allow our team members to be effective and productive without simply working more hours.
• Leadership That Invests in You: Benefit from an agency culture centered around coaching, accountability, and continuous personal and professional development.
• Established Agency: Join one of the top-performing Allstate agencies in the country, with proven processes and a strong commitment to both employees and customers.

We know that great service reps make all the difference in client retention and agency growth. That's why we give you the tools, autonomy, and work-life balance you deserve.

Learn From a Leader in the Industry

At Vincent Family Insurance, professional development is a core part of our culture.

Agency Owner Beau Vincent is a podcast host, leadership coach, and sales consultant who works with hundreds of insurance agencies across America.

His experience in leadership, professional development, and building successful teams has helped establish an agency culture focused on accountability, growth, and taking care of people.

As part of our team, you'll have the opportunity to work in an environment that values continuous improvement, professional development, and helping individuals reach their full potential.

Learn More About Us:

The Conviction of a Leader:

www.theconvictionofaleader.com

The Conviction of a Leader Facebook:

https://www.facebook.com/theconvictionofaleader

Vincent Family Insurance Facebook:

https://www.facebook.com/VincentFamilyInsuranceStow

The Conviction of a Leader Podcast:

https://www.buzzsprout.com/2008383

Benefits

• Paid Time Off (PTO)
• Career Growth Opportunities
• Mon-Fri Schedule
• Hands on Training
• Health Insurance
• Flexible Schedule
• Amazing Culture
• Evenings Off
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Life Insurance

Responsibilities

What You'll Do

As an Insurance Customer Service Representative, you'll play an important role in maintaining relationships with our existing policyholders and ensuring they receive the exceptional service they deserve.

You'll work closely with our Service Manager and the rest of our team to provide solutions, answer questions, and help customers navigate their insurance needs.

Your Responsibilities Will Include:

• Policyholder Support: Assist existing customers with questions regarding their insurance policies, coverage, billing, and general account needs.
• Policy Changes & Endorsements: Process policy updates, coverage changes, and endorsements accurately and efficiently.
• Policy Renewals: Assist customers with policy renewals, review coverage needs, and address questions or concerns regarding their policies.
• Claims Assistance: Help guide policyholders through the claims process by answering questions, providing information, and connecting them with the appropriate resources.
• Customer Relationships: Build and maintain positive relationships with existing policyholders through professional, helpful, and consistent communication.
• Problem Resolution: Proactively identify concerns, research solutions, and work toward positive outcomes for our customers.
• Coverage Support: Help customers understand their existing coverage and identify potential gaps or changes in their insurance needs.
• Account Management: Maintain accurate customer records, document interactions, and follow established agency processes.
• Team Collaboration: Work closely with our Service Manager and other team members to ensure a consistent and positive customer experience.
• Continuous Improvement: Stay informed about insurance products, carrier updates, and industry changes while participating in ongoing training and development.

Requirements

Qualifications & Requirements

We're looking for an experienced insurance professional who enjoys helping people, takes pride in their work, and thrives in a collaborative team environment.

An active Property & Casualty insurance license and previous insurance experience are required for this position.

Our Ideal Candidate:

• Insurance Licensing: Must currently hold an active Property & Casualty (P&C) insurance license.
• Insurance Experience: Minimum of one year of experience working in the insurance industry, preferably in a customer service or account management role.
• Customer-Focused: A genuine desire to help people, understand their needs, and deliver an exceptional customer experience.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain insurance information clearly and professionally.
• Problem-Solving: Strong critical-thinking skills and the ability to research issues, identify solutions, and resolve customer concerns.
• Organization & Attention to Detail: Ability to manage multiple responsibilities, maintain accurate records, and follow through on customer requests.
• Technology Proficiency: Comfortable using computers, insurance carrier systems, CRM platforms, and digital communication tools.
• Team-Oriented: Ability to collaborate with colleagues, contribute to a positive office environment, and support shared team objectives.
• Self-Motivation: Ability to work independently, take initiative, and consistently maintain a high standard of customer service.
• Coachability: Willingness to accept feedback, learn new processes, and continuously improve professional skills.
• In-Office Availability: Must be able to work full-time at our Hudson, Ohio office.

We believe the best service professionals are the ones who genuinely care about the people they're helping.

You'll be a great fit if you:

• Enjoy building relationships and helping customers solve problems.
• Take pride in providing accurate, timely, and professional service.
• Are organized, detail-oriented, and comfortable managing multiple priorities.
• Value teamwork and enjoy being part of a positive, collaborative environment.
• Are proactive and take ownership of customer needs rather than waiting to be asked.
• Want to continue learning, improving, and developing your career.
• Appreciate working for an agency that recognizes the importance of its service team.

We're not looking for someone who simply wants to answer phones. We're looking for someone who wants to make a difference in the experience our customers have with our agency.