Customer Service & Orders Specialist II

Talentify; Worcester (MA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Growth opportunities

Discounted product store

Food events

Summer food trucks

Job summary

Imperial (IDI) in Worcester, MA is seeking a detail-oriented Customer Service/Administrative professional to support assigned customers and districts. You will process orders, coordinate special deliveries, and handle inquiries with accuracy and timeliness.

The role emphasizes data entry, reporting, and communication across teams, with opportunities for growth and a collaborative environment within a leading distribution operation.

Qualifications

• High School Diploma or GED.
• PC skills with MS Outlook, Word and Excel; data entry experience.
• Background check and drug screening required.
• Customer Service experience.
• Detail oriented.
• Well organized.
• Good communication skills.

Responsibilities

• Customer support
• Manage assigned customers/districts
• Process orders for customers and sales/service personnel
• Coordinate special orders and special deliveries for both customers and salespeople
• Research and follow-up on orders and inventory inquiries
• Generate and distribute reports
• Answer phones and resolve customer issues
• Data entry verification and filing
• Performs administrative duties
• General mailings
• Other related duties as assigned by the manager

Skills

Customer Service

Detail oriented

Well organized

Good communication

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

Imperial (IDI) in Worcester, MA is seeking a detail-oriented Customer Service/Administrative professional to support assigned customers and districts. You will process orders, coordinate special deliveries, and handle inquiries with accuracy and timeliness.

The role emphasizes data entry, reporting, and communication across teams, with opportunities for growth and a collaborative environment within a leading distribution operation.