Customer Service Rep I — Inbound/Outbound with Bonuses

Upper Lake Processing Services Llc; Upper Lake (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Upper Lake Processing Services Llc, a call center operation serving the Habematolel Pomo of Upper Lake, is hiring a Customer Service Representative in Upper Lake, CA. You will handle inbound and outbound interactions across phone, chat, and other channels, delivering a seamless customer experience while supporting loan applications and account maintenance.

The role requires high school diploma or GED, strong communication and listening skills, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or GED required or equivalent work experience.
• Completion of pre-employment skill assessment required.
• Attention to detail and call center aptitude essential.
• Customer service skills and effective communication required.
• US work authorization required; no visa sponsorship for this role.
• Offers contingent on confidentiality agreement, drug screen and background check.

Responsibilities

• Handle high-volume inbound and outbound customer interactions.
• Serve as first point of contact for inquiries and issues; respond professionally.
• De-escalate dissatisfied customers and provide support.
• Collect on delinquent accounts and arrange payment plans.
• Guide customers through troubleshooting and product use; navigate company sites.
• Update and maintain detailed records of interactions in systems.
• Follow policies to maintain a positive brand image.

Skills

Communication skills

Active listening

Customer service

Software navigation

Multitasking

Attention to detail

Professional demeanor

Education

High school diploma or GED

Job description

Upper Lake Processing Services Llc, a call center operation serving the Habematolel Pomo of Upper Lake, is hiring a Customer Service Representative in Upper Lake, CA. You will handle inbound and outbound interactions across phone, chat, and other channels, delivering a seamless customer experience while supporting loan applications and account maintenance.

The role requires high school diploma or GED, strong communication and listening skills, and the ability to work in a fast-paced environment.