Multi-Channel Customer Advocate — Payments & Support

Upper Lake Processing Services Llc; Lenexa (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Monthly performance bonuses

401(k) with 4% match

Training opportunities

Job summary

Upper Lake Processing Services is seeking a Customer Service Representative to handle high-volume inbound and outbound interactions across phone and chat. You will resolve inquiries, de-escalate issues, and guide customers through troubleshooting while ensuring accurate record-keeping and adherence to policy.

The role includes processing loan applications and meeting performance targets. Ideal candidates have strong communication, attention to detail, and the ability to learn new software

Qualifications

• High school diploma or GED required; minimum six months of customer-facing work experience preferred.
• Ability to pass pre-employment skill assessment including attention to detail and call center aptitude.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Handle high-volume inbound and outbound customer interactions across channels.
• Serve as the first point of contact for inquiries and issues, with professional and empathetic service.
• De-escalate dissatisfied customers and offer patient assistance.
• Collect on delinquent accounts and arrange payment plans as needed.
• Guide customers through troubleshooting and navigating company sites or products.
• Follow up on inquiries and maintain detailed account records in systems.
• Process and review loan applications in accordance with policies and procedures.
• Maintain up-to-date knowledge of company products, policies and procedures.
• Meet or exceed performance metrics; perform other duties as assigned.

Skills

Customer service

Attention to detail

Call center aptitude

Active listening

Professional attitude

Software navigation

Written and verbal communication

Multitasking

Ability to work 8+ hours

Education

High school diploma or GED

Job description

Upper Lake Processing Services is seeking a Customer Service Representative to handle high-volume inbound and outbound interactions across phone and chat. You will resolve inquiries, de-escalate issues, and guide customers through troubleshooting while ensuring accurate record-keeping and adherence to policy.

The role includes processing loan applications and meeting performance targets. Ideal candidates have strong communication, attention to detail, and the ability to learn new software