Customer Service Rep - Horizons - FT Days

Hutchinson Regional Medical Center; Kansas; Presencial; USD 21.000 - 26.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid Parental Leave

Tuition reimbursement

Paid time off

Holiday premium pay

Shift and weekend differential pay

401k with a 6% employer match

Medical, Dental, and Vision coverage

Employee assistance program

Resumo da vaga

Hutchinson Regional Medical Center is seeking a Full-Time Receptionist for a clinic environment. The role involves greeting patients, collecting information, verifying insurance, handling payments, and scheduling appointments. You may also perform light clerical tasks and work with EMR systems.

We offer comprehensive benefits including paid parental leave, tuition reimbursement, PTO, holiday premium pay, shift/weekend differential, 401k with employer match, and medical/dental/vision coverage.

Qualificações

• High School diploma or equivalent.
• Preferred CMA or CNA certification.
• Knowledge of medical terminology and EMR.
• Experience with basic office software and data entry.

Responsabilidades

• Greet and register patients or visitors and direct to the correct department.
• Gather and update patient contact information.
• Collect and verify insurance information and current coverage.
• Collect co-pays and fees due to the facility.
• Answer and transfer phone calls; schedule appointments; arrange referrals.
• Perform light clerical duties such as data entry and filing; may involve EMR experience.
• Maintain HIPAA privacy standards and professional patient communication.

Conhecimentos

Customer service

Communication

Medical terminology

EMR knowledge

Data entry

Formação

High School diploma or equivalent

Ferramentas

Word

Excel

EMR system

Descrição da vaga

A brief summary of what's ahead

Location: Horizons Reno County

Full Time Equivalent (FTE): 1 Job position summary: Performs receptionist duties for a clinic, physician's office, or similar medical facility.

The benefits have never been more rewarding. Here are a few things we offer:

• Paid Parental Leave
• Tuition reimbursement
• Paid time off
• Holiday premium pay
• Shift and weekend differential pay
• 401k with a $.50/$1.00 up to 6% employer match
• Medical, Dental, and Vision coverage
• Employee assistance program

Here is a look at the full job description: Customer Service Rep - Horizons - FT Days

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Greets and registers patients or other visitors, informs staff of patients' arrival, and directs patients to appropriate department or examination room.
• Gathers and updates patient contact or other personal information.
• Collects and inputs patient insurance information and verifies active coverage or eligibility.
• Collects co-pays or other fees due to the facility.
• Answers and transfers phone calls, schedules appointments, arranges for referrals, or relays messages.
• May perform occasional clerical duties, such as data entry, filing, or photocopying; clerical duties may require experience with medical records or electronic health record systems.
• Act in accordance with the established mission, vision, and values.
• Abide by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information (PHI).
• Maintain effective communication and professional working relationships with patients/clients and their representatives, team members, contractors, physicians, peers, outside agencies, and the public.

General Responsibilities: Perform other duties as assigned.

People Management Responsibilities:

Does this position have people management responsibilities?: Yes x No "Yes" indicates that this position entails overseeing and guiding team members, encompassing employment decisions and/or suggestions, as well as conducting formal performance assessments. "No" indicates that this position does not involve managing team members.

Minimum Qualifications:

Required Education and Experience High School diploma or equivalent training and experience.

Required License/Certifications/Registrations Valid Kansas Driver’s License if job requires.

Preferred Qualifications: Preferred Education and Experience General office experience. Previous customer service.

Preferred License/Certifications/Registrations Certified Medical Assistant or Certified Nursing Aide.

Knowledge, Skills, and Abilities: Knowledge of medical transcription, medical terminology and various software programs.

Working knowledge of various computer programs (Word, Excel).

Working knowledge of office equipment, i.e. copier, fax machine, etc.

Demonstrated ability to communicate effectively.

Working knowledge of Electronic Medical Record (EMR).

Physical Requirements: With or without accommodation. Light Work: Occasionally exerting up to 25 lbs - frequently exerting up to 10 lbs. 11-25% of the day may be standing or walking.

We provide equal employment opportunities Hutchinson Regional Healthcare System does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran status, or any other status protected by applicable law. It is our policy to provide equal employment opportunities to all qualified individuals and to prohibit discrimination and harassment of any kind.

We participate in E-Verify We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, we are required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before we can take any action against you, including terminating your employment. We will only use E-Verify once you have accepted a job offer and completed form I-9.

Our family, caring for yours. At Hutchinson Regional Healthcare System, the mission, vision, and values guide every action and decision. HRHS is committed to providing high-quality, compassionate care that supports the health and well-being of our community. More than a hospital, HRHS is a system of affiliate organizations working together with a common mission, vision, and values to serve a community of more than 65,000 residents in Reno County and surrounding communities with excellence and fulfilling a key responsibility as the largest employer in the area. We are committed to supporting the overall well-being of our team members and their families.

Our comprehensive Total Rewards Program is designed to enhance your life and career. Some of the benefits we proudly offer are:

• Paid Parental Leave
• Tuition reimbursement
• Paid time off
• Holiday premium pay
• Shift and weekend differential pay
• 401k with a 6% employer match
• Medical, Dental, and Vision coverage
• Employee assistance program

We are committed to providing an accessible and inclusive application experience for all candidates. If you need assistance completing your application, require a reasonable accommodation, or have questions about the process, please contact Human Resources at 620-665-2032. Our team is happy to help ensure you have the support you need to apply successfully. We provide equal employment opportunities and participate in E-Verify.