Customer Service Rep - Healthcare

MedStar Health; Salem (OR); Remote; USD 10,000 - 60,000; Full time

Job summary

MedStar Health is seeking fully remote Customer Service Professionals to assist members and providers in Oregon. You will provide crucial support on benefits and claims while ensuring excellent customer service. Ideal candidates will have prior call center experience and a passion for helping others.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid Time Off

Employee Assistance Program

Qualifications

• 1-2+ years of customer service call center experience preferred.
• Experience in healthcare is a plus but not mandatory.
• Extensive customer service contact experience acceptable.

Responsibilities

• Provide information and assistance to members, providers, and other representatives.
• Serve as a primary contact between the corporation and members.
• Handle calls and inquiries with a focus on member care.

Skills

Multitasking

Customer Service

Caring Service

Education

High school diploma or equivalent

Tools

Salesforce

Radar

Job description

*A Nonprofit Health Insurance Company is interested in hiring fully remote Customer Service Professionals in Oregon, Washington, Idaho, and Utah! The team is looking for candidates with 1-2+ years of recent Customer Service Call Center experience, Healthcare experience preferred but not required.*

Job Description

The Customer Service Professional I provides information, education, and assistance to members, providers, other insurance companies, attorneys, agents/brokers, or other customer representatives on recorded phone lines regarding benefits, claims, and eligibility.

They also provide excellent and caring services to all internal and external members and providers. The Customer Service Professional I is likely to be the primary contact between the corporation and members and providers. The manner in which a member or provider is treated during that contact is critical to retaining our customers and the overall success of the corporation.

80-90% of the time is spent at the desk on the phones.

Skills & Qualifications

• We are seeking skilled professionals who can provide caring service to members while multitasking using web-based tools in a Windows environment.
• Candidates must have a high school diploma or equivalent.
• 1 year customer service call center experience or 1 year customer service experience such as insurance, banking, hospital medical office, or other extensive customer service contact.
• Previous Salesforce and/or Radar experience is preferred but not required.

Pay and Benefits

The pay range for this position is $17.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plans, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 4, 2025.

About TEKsystems

We're partners in transformation, helping clients activate ideas and solutions to leverage new opportunities. With a team of 80,000+ working with over 6,000 clients—including 80% of the Fortune 500—across North America, Europe, and Asia, we lead in Full-Stack Technology Services, Talent Services, and real-world application. TEKsystems is part of Allegis Group.

We are an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.