Customer Service Rep: Hands-On Equipment & Perks

U-Haul; Manchester (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul is seeking a friendly, motivated Customer Service Representative to join our team and be the face of our exceptional service. You will assist customers, use U-Scan technology to manage rentals, and help inspect and move equipment at the center.

The role includes certifications offered on employment, opportunities for advancement, and a support team environment with on-the-job education.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a friendly, motivated Customer Service Representative to join our team and be the face of our exceptional service. You will assist customers, use U-Scan technology to manage rentals, and help inspect and move equipment at the center.

The role includes certifications offered on employment, opportunities for advancement, and a support team environment with on-the-job education.