Customer Service Rep: Growth & Impact in Banking

WaFd Bank; Espanola (NM); On-site; USD 51,577,000 - 55,790,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Stock options

401(k) plan

Paid Parental Leave

Life and AD&D insurance

Long-term disability

Tuition Reimbursement

Employee assistance programs

Pre-tax health and dependent-care

Job summary

WaFd Bank in Espanola, NM is hiring a Customer Service Representative to deliver friendly, accurate banking services as a first point of contact for customers. The role emphasizes integrity, teamwork and community-minded service in a branch setting.

The CSR will handle transactions, assist clients with digital channels, and uphold regulatory compliance while promoting WaFd Bank's values and commitment to customer care.

Qualifications

• High school diploma or approved equivalent.
• Basic math skills, 10-key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smart phone and digital channel skills.
• Must be organized and display excellent communication skills and a personable attitude.

Responsibilities

• Provide a positive first impression through friendly and courteous service while performing banking transactions.
• Serve customers with accurate and efficient branch transactions.
• Adhere to bank policies and procedures designed to comply with Federal regulations.

Skills

Customer service

Attention to detail

Communication

Technical aptitude

Integrity

Teamwork

Adaptability

Education

High school diploma or equivalent

Tools

Excel

Word

Teams

Outlook

Job description

WaFd Bank in Espanola, NM is hiring a Customer Service Representative to deliver friendly, accurate banking services as a first point of contact for customers. The role emphasizes integrity, teamwork and community-minded service in a branch setting.

The CSR will handle transactions, assist clients with digital channels, and uphold regulatory compliance while promoting WaFd Bank's values and commitment to customer care.