Customer Service Rep - Dev Services

City of LS; Northern (KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

The City of Lee’s Summit is seeking a detail‑oriented Administrative Assistant to join the Development Services team. The role handles customer service for permits, licenses, inspections and utility payments, and provides deposits processing and general departmental support.

Requirements include a high school diploma or GED, minimum one year in administrative or customer service work, and solid knowledge of Microsoft Office.

Qualifications

• High school diploma or GED required.
• Minimum one year of experience in an administrative capacity and/or customer service work required.
• Knowledge of Microsoft Office software.

Responsibilities

• Provides customer service for Development Services programs, water utility payments, Jackson County tax services, licenses, permits, and inspections.
• Processes payments and deposits from City departments and facilities; provides departmental administrative support.
• Maintains confidential information and works with limited supervision while following established routines.

Skills

Customer service

Office administration

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The City of Lee’s Summit is a thriving, progressive community situated 16 miles southeast of downtown Kansas City. With an estimated population of over 107,000, Lee’s Summit has all the very best attributes of a small town while enjoying the amenities of a large city. Complemented by a growing business community and superior quality of life, Lee’s Summit has become one of the largest cities in Missouri. Lee’s Summit boasts an award‑winning school system and holds national accreditations for its Parks and Recreation, Fire, Police and Public Works services. Lee’s Summit has a strong appreciation for arts, culture and entertainment, making it a vibrant place to live and work. The cultural scene includes public art installations, musical performances, theatre productions and Fourth Friday Art Walks. Recently named America’s Great Neighborhood by the American Planning Association, Lee’s Summit’s historic downtown district provides a unique network of restaurants, boutiques and businesses. Special events such as Oktoberfest and Downtown Days draw visitors from all over the Kansas City metro. Lee’s Summit offers countless opportunities to enjoy the outdoors. With 30 parks, 92 miles of trails and numerous regional lakes, most residents live within close proximity to a recreational activity. Lee’s Summit continues to receive regional and national recognition for its endless amenities for residents of all ages. Among the notable recognitions, the city received gold certification as a Community for all Ages and was designated a Walk Friendly Community and Bicycle Friendly Community.

Under the general supervision of the Assistant Director of Grants & Administration, provides customer service for Development Services programs, water utility payments, Jackson County tax services, licenses, permits, and inspections; processes payments and deposits from City departments and facilities; and provides departmental administrative support. Pay $20.04 per hour

Minimum Qualifications

• High school diploma or GED required.
• Minimum one (1) year of experience in an administrative capacity and/or customer service work required.
• Knowledge of Microsoft Office software.

Necessary Knowledge, Skills, and Abilities

• Knowledge of construction methods and terminology strongly preferred.
• Considerable knowledge of clerical office practices and procedures, business English and spelling.
• Considerable knowledge of computer use, including word processing, spreadsheets, data bases, and other specialty software.
• Knowledge of accounting principles and practices.
• Skills in typing, dictation, minutes, operation of standard office equipment and telephone etiquette.
• Ability to follow oral and written instructions; work within established routines and procedures, work with limited direct supervision; maintain confidential information.
• Ability to establish and maintain effective working relationships with the general public, city officials, elected officials, and other City employees.
• Ability to learn specialized terminology and/or procedures and practices, including reading maps or other types of information.

The City of Lee’s Summit offers a variety of municipal career opportunities with more than 150 job classifications. Those interested in a public service career with the City of Lee’s Summit may review vacancies and obtain applications. Applications and resumes are accepted for all vacant positions.

The City is fully committed to a policy of hiring without regard to sex, age, color, race, religion, national origin or disability as prescribed by federal and state laws.

The City will require a post‑offer background check and physical which includes a drug/alcohol screening. The City is a drug-free workplace.