Customer Service Rep (CSR)

The Tool & Gage House; Hebron (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

The Tool & Gage House is seeking a detail-oriented Customer Service Representative to manage calibration and repair item processing. You will be the main contact for clients, handling inquiries, providing quotes, and recording items into our software.

You will track service orders from intake to completion and work closely with technicians to ensure timely outcomes. Ideal candidates have strong communication and organizational skills, basic computer proficiency, and the ability to manage

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience, preferably in a technical or repair environment.
• Strong communication and organizational skills.
• Proficiency with basic computer skills (email, Word, Excel, etc.).
• Ability to manage multiple tasks and prioritize in a fast-paced environment.

Responsibilities

• Generate quotes from customer lists.
• Receive items into our system after verifying paperwork matches items received 100%.
• Obtain vendor pricing and create quotes for items that can’t be calibrated at TGH.
• Coordinate with technicians to ensure timely and accurate service completion.
• Communicate with clients and vendors regarding quotes, orders, delivery and service details.
• Maintain accurate records and documentation for all service items.
• Generate purchase orders for items that must be outsourced.

Skills

Communication

Organization

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

The Tool & Gage House
Dimensional Calibration Technician:

Are you detail-oriented and passionate about providing outstanding customer support? Tool and Gage House (TGH) is seeking a dedicated Customer Service Representative (CSR) to manage the processing of calibration and repair items. In this critical role, you will be the main point of contact for clients, handling inquiries, providing quotes, receiving items into our software, tracking service orders, and ensuring a smooth workflow from intake to completion.

• Generate quotes from customer lists.
• Receiving items into our system after verifying items received match the paperwork 100%.
• Obtain vendor pricing and create quotes for items that can’t be calibrated at TGH.
• Coordinate with technicians to ensure timely and accurate service completion.
• Communicate effectively with clients and vendors regarding quotes & orders, delivery, and other service details.
• Maintain accurate records and documentation for all service items.
• Generate purchase orders for items having to be outsourced.

Qualifications:

• High school diploma or equivalent required; additional technical training is a plus.
• Prior experience in a customer service role, preferably in a technical or repair environment.
• Strong communication and organizational skills.
• Proficiency with basic computer skills (email, Word, Excel, etc.).
• Ability to manage multiple tasks and prioritize in a fast-paced environment.