Customer Service Rep (CRL)

Oldcastlebuildingenvelope; Elgin (IL); On-site; USD 24,507 - 31,133; Full time

Benefits offered by this job

Industry competitive benefits

Work-life balance with PTO and holidays

Pay-for-performance culture with potential annual raises and bonuses

Training for career success

Job summary

Oldcastlebuildingenvelope is seeking a Customer Service Representative for their distribution center in Elgin, Illinois. In this role, you’ll manage customer communications through phone, email, and chat, ensuring order processing and quality customer experiences.

The ideal candidate will have over 2 years of customer service experience, strong communication skills, and proficiency with Microsoft Office. This position offers competitive pay ranging from $17.79 to $22.60 per hour.

Qualifications

• 2+ years of customer service, call center, logistics, or distribution support experience.
• Ability to work in a fast-paced operational environment.
• Experience supporting multi-location operations.

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, updates, and service requests.
• Resolve customer concerns and escalate issues as appropriate.

Skills

Strong written and verbal communication skills

Organizational and multitasking abilities

Proficiency with Microsoft Office applications

Experience managing phone and email customer interactions

SAP or ERP system experience

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

SAP

Microsoft Office

Job description

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You'll Will Get To Do

The Customer Service Representative – Distribution Center is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Job Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and elevate complex issues as appropriate.

Qualification Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2+ years of customer service, call center, logistics, or distribution support experience
• Strong written and verbal communication skills
• Experience managing phone and email customer interactions
• Strong organizational and multitasking abilities
• Proficiency with Microsoft Office applications
• Ability to work in a fast‑paced operational environment
• SAP or ERP system experience
• Manufacturing, distribution, logistics, or supply chain industry experience
• Experience supporting multi‑location operations

Position Pay Range

$17.79—$22.60 USD

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work‑life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – a pay‑for‑performance culture with potential for annual raises and bonuses
• Training – we will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.