Customer Service Rep - Continental Collision Center

Continental Imports Inc; Austin (TX); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Dental Insurance

Medical Insurance

401k matching

Paid Time Off

Holidays

Résumé du poste

Continental Automotive Group is seeking a Customer Service Rep in Austin, TX. The role focuses on delivering friendly, efficient service to in-office and phone customers, while processing payments and supporting repair orders.

The ideal candidate will be highly organized, capable of multitasking, and comfortable using CCC management and estimating systems. A strong team orientation and professional appearance are essential.

Qualifications

• Friendly, outgoing disposition and customer-focused approach.
• Excellent organizational and communication skills.
• Ability to multitask and adapt to changing daily demands.
• Proficiency in data entry and basic math.
• Proficient in Google Workspace and standard office tech.

Responsabilités

• Greet customers warmly upon entry and maintain a courteous attitude.
• Write up Repair Orders (ROs) and ensure signed authorizations.
• Handle payments and operate the check/credit card machine.
• Keep the waiting area clean and welcoming; assist with beverages.
• Schedule estimates/repairs and coordinate with estimators.
• Maintain thorough documentation and data entry accuracy.

Connaissances

Friendly demeanor

Excellent communication

Multitasking

Data entry

Google Workspace

Cash handling

Organizational skills

Outils

CCC management

Estimating systems

Payment terminals

Description du poste

The Customer Service Rep is the face and voice of our store, the very first impression. It is important we have the right person in the seat at all times of the day.This is a position that offers a lot of growth and potential for promotion within the company.Our ideal candidate would be continuously smiling, multi-tasking, speaking with customers over the phone and in person, and still smiling. This person needs to be able to relay that to each customer with the utmost respect and be proud to represent the Continental Automotive Group. With a high average tenure and a family-like staff, that will be the easiest part of the job!Candidates must have a friendly, outgoing disposition and be very organized.Job duties include but are not limited to:Greet all customers when they enter the office in a timely and professional mannerWhen in personal contact with the customer, the CSR should maintain a polite, courteous attitude and refer any problems to the appropriate Team Member or ManagerOffer refreshments to the customersMaintain the customer waiting area (to include the magazine and coffee area)Write up Repair Orders (RO’s) when requiredThe CSR should ensure that all RO’s have a signed authorization form in file (including tow-ins)Write up Night Drop Off’sMonitor to ensure that all vehicles are moved in order not to block the front office areaThe CSR/CR should be able to properly receive payments from the customers, input payments into the management system, use the check/credit card machine as needed, and handle all the administrative aspects of deliveryShould be proficient in the use of CCC management and estimating systemsMust be very outgoing, friendly, and helpful, and people-oriented including customers and fellow employeesMaintain work habits that are in accordance with the CCC employee policy as outlined in the CCC Employee handbookDress in an appropriate and professional manner as outlined by CCC policiesShould have excellent organizational and communication skillsShould have the ability to adapt to daily changing circumstances and proficient at multitaskingMaintain their working area in an organized and clean conditionEnsure all towed-in vehicles have an RO written and that the tow bill is entered into the RO appropriatelySchedule estimates and repairsScan necessary paperwork and documents into the ROCommunicate with estimators on any customer concerns and/or complaintsMust be very thorough in their documentation processesMust be proficient in data entry (i.e. keyboarding skills)Must update Enterprise Arms a minimum of twice per dayShould have basic math skills, which includes the use of calculatorsShould be proficient in the use of Google WorkspaceNotify Enterprise/Hertz of customers needing rentalsEnsure phones are attended at all timesCommunicate with all managers on customer service issues and concernsMust have held a valid driver's license for at least 1 yearMust be at least 18 years of age to be consideredSchedule:This is a full-time positionMonday through Friday 7:30 to 4:30 OR 8:30 to 5:30Compensation:$22 an hourCAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.Core Values:Transformational Not Transactional - Be TransformationalWe do what we say we're going to doWe encourage and support each otherWe're committed to continuous growthView benefit details here: https://www.continentalautomotivegroup.com/cagaustin/website/HRBenefits/CAG_Benefits2.pngThe Continental Automotive Group is an equal opportunity employer and a drug free workplace.All Continental Automotive Group Full-Time Employees Receive:Employer Paid Dental InsuranceEmployer Paid Life InsuranceEmployer Paid Medical InsuranceEmployer Paid Health Savings Account ContributionEmployer Paid Wellness ClinicEmployer Paid Flu Vaccinations Every FallEmployer Percentage Matching for 401kEmployer Paid Parental LeaveEmployer Paid Employee Assistance Program5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)5 Paid Time Off Vacation Days/Year (60 days - 1 year)14 Paid Time Off Vacation Days/Year (1 year - 3 years)19 Paid Time Off Vacation Days/Year (3 - 7 years)24 Paid Time Off Vacation Days/Year (7+ years)Annual Christmas Bonus Based on TenureAnnual Technician Flag Hour Bonuses ($.25 for Express Tech Hr, $.50 for Main Line Tech Hr, $1 for Master Tech Hr)Annual Christmas PartyAnnual Employee Appreciation DinnerEmployee Vehicle Purchase ProgramEmployee Discounts on Collision Repair, Parts, and ServiceBi-Weekly Pay Periods, Paid on FridaysHolidays: Thanksgiving, Christmas & New YearsEmployer Paid Lunches Every SaturdayEmployer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)Access to In-House Insurance AgencyAccess to In-House Marketing AgencyVoluntary Life Term and Whole InsuranceVoluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield$200 Donation to Charity of Your Choice with ApprovalWe strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone].