Customer Service Rep - Construction Industry, Bonus Eligible

CRH; Auburn (WA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Vacation hours: 2 weeks/year

Sick leave up to 56 hours/year

401k plan

Short-Term Disability

Long-Term Disability

11 paid holidays/year

Annual Community Volunteer day

Job summary

Oldcastle Infrastructure in Auburn, WA is seeking a Customer Service Representative to enhance the customer experience by handling inbound calls, qualifying leads, and processing inquiries through delivery in a timely, professional manner.

The role emphasizes understanding Oldcastle products, organizing administrative systems, and maintaining records. Prior experience in construction contexts and strong communication skills are valued assets for this position.

Qualifications

• High school diploma / equivalent.
• 2+ years related experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills; able to manage priorities and workflow.
• Able to work independently and as a member of various teams.
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm.
• Able to perform diversified clerical functions and basic accounting procedures.
• Experience in the construction industry is preferred.

Responsibilities

• Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests.
• Perform administrative duties for all steps of the departments.
• Answer incoming customer telephone calls in a courteous and professional manner.
• Support operations by organizing and implementing administrative systems.
• Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents.
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner.
• Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers.
• Receive, record, and route customer concerns/changes in appropriate manner.
• Answer customer inquiries and provides appropriate technical and/or product related information.
• Contact customers when necessary to follow up on customer issues or orders.
• Obtain customer feedback information.
• Effectively communicate customer issues and concerns to all applicable internal staff members.
• Document all contacts, actions, and responses in customer database.
• Organize and maintain the file system; file correspondence and other records.
• Maintain working knowledge of products and/or services.
• Prepare reports and correspondence as needed.
• Other duties may be assigned as needed.

Skills

Verbal communication

Written communication

Organizational skills

Independent work

Team collaboration

Education

High school diploma / equivalent

Tools

Microsoft Office

Job description

Oldcastle Infrastructure in Auburn, WA is seeking a Customer Service Representative to enhance the customer experience by handling inbound calls, qualifying leads, and processing inquiries through delivery in a timely, professional manner.

The role emphasizes understanding Oldcastle products, organizing administrative systems, and maintaining records. Prior experience in construction contexts and strong communication skills are valued assets for this position.