Customer Service Rep / Call Center / Client Support

apply; Schaumburg (IL); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Inclusive culture

Career growth opportunities

Continuous learning and mentorship

Best-in-class benefits from Day 1

Mental health and well-being focus

Volunteer time off

Job summary

ADP is hiring Associate Client Support Consultants. This role is hybrid, with three days in the office and two days working from home.

You will serve as the front-line for solving client challenges, including issue resolution, answering questions, and training users on ADP technology. The position focuses on clients with 1–49 employees, emphasizing quality service, clear communication, and adherence to performance metrics in a fast-paced environment.

Qualifications

• At least one year of experience in a customer service or call/service center environment.
• Overtime hours during peak seasons.
• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Military experience.

Responsibilities

• You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues.
• Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Learn payroll knowledge including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
• Organize a daily schedule and handle a high volume of inbound calls, with peak-season fluctuations.

Skills

Customer service

Communication skills

Overtime availability

Job description

ADP is hiring Associate Client Support Consultants. This position is hybrid, working at the office 3 days a week and working at home 2 days a week.

• Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey?
• Do you want to join a company withaward-winningtrainingandworld-class service guidelinesto help you achieve success,growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may beanopportunityfor you. Read on and decide for yourself.

In this role, you willserve as ADP's front-line forsolving clients'challenges, including issue resolution, answering questions,helping clients,training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change--your #1 goal is to help clients who have between1- 49 employees. Still, every day will be different because thequestions you receivewill vary, as will thesolutionsyou provideeachclient. Therewill be no shortage of newquestions y you'll receive, which willkeep thingsinteresting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark?

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO:

Responsibilities

What you can expect on a typical day:

Client Support.

You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.

Learn.

You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.

Organize.

You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE:

Required Qualifications

• At least one year of experience in a customer service or call/service center environment.
• You can work overtime hours during peak seasons.
• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  • Experience noted above, OR
  • Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward Company-paid time off for volunteering for causes you care about.

What are you waiting for?

#LI-Hybrid