Client Support Consultant - Tax

adpinternalcareers; Tempe (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

ADP is seeking a Client Support Consultant-Tax in Tempe, AZ. You will be the front-line for resolving client challenges, training users on ADP technology, and maintaining high client satisfaction across clients with 1-49 employees.

You will work in a metrics-driven call center environment, building rapport and trust over the phone and in writing, with top-tier training to ensure success and ongoing development within a collaborative, inclusive culture.

Qualifications

• At least 7 years of experience in a customer service environment.
• A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required.
• At least 5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
• You can work overtime hours during peak seasons.
• A college degree is great but not required; what matters is the ability to do the job; experience in the notes above or military experience may also apply.

Responsibilities

• Client Support: help clients manage their business using our solutions, troubleshoot and resolve payroll issues.
• Upgrade knowledge on payroll, federal/state compliance, SOPs, admin practices, other products, and desktop support tools.
• Adhere to a daily schedule and handle a high volume of inbound calls, with increased hours during peak seasons.

Skills

Customer service

Client satisfaction

Consulting

Overtime hours

Job description

ADP is hiring aClient Support Consultant-Tax.

• Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey?
• Do you want to join a company withaward-winningtrainingandworld-class service guidelinesto help you achieve success,growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may beanopportunityfor you. Read on and decide for yourself.

In this role, you willserve as ADP's front-line forsolving clients'challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change--your #1 goal is to help clientswho have between1- 49 employees. Still, every day will be different because thequestions you receivewill vary, as will thesolutionsyou provideeachclient. Therewill be no shortage of newquestions you'll receive, which willkeep thingsinteresting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark?

To learn more about Client Services at ADP,watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
• You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE: Required Qualifications

• At least 7 years of experience in a customer service environment, with proven ability to produce positive results.
• A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required.
• At least 5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
• You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belongby joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your careerin an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving backandgenerating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward.Company-paid time off for volunteering for causes you care about.

What are you waiting for?