Customer Service Rep / Call Center / Client Support

ADP; United States; Hybrid; USD 40,000 - 55,000; Full time

Job summary

ADP is seeking an Associate Client Support Consultant to join a hybrid team, working in-office three days and remotely two days each week. You will serve as the front-line resource for solving client challenges, troubleshooting payroll issues, and guiding users on ADP technology.

You will learn continuously about payroll rules, compliance, and ADP tools while maintaining a high level of client satisfaction through effective communication and problem solving.

Qualifications

• Experience in customer service or call center environments is required.
• Strong communication and interpersonal skills are essential.
• Flexibility to work in a hybrid office/home setup is a plus.

Responsibilities

• Front-line support to solve client challenges and answer questions.
• Train clients on ADP technology and product usage.
• Maintain high client satisfaction and consistent, professional communication.

Skills

Customer service experience

Call center experience

Effective communication

Education

College degree not required

Job description

ADP is hiring Associate Client Support Consultants. This position is hybrid, working at the office 3 days a week and working at home 2 days a week.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO:

Responsibilities

What you can expect on a typical day:

Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.

Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.

Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE:

• At least one year of experience in a customer service or call/service center environment.
• You can work overtime hours during peak seasons.
• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
• Experience noted above, OR
• Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.