Customer Service Rep: Anchorage Animal Care and Control

Denali Universal Services; Anchorage (AK); On-site; USD 35,000 - 50,000; Full time

Job summary

Denali Universal Services is seeking a Customer Service Rep for the Anchorage Animal Care and Control Center. In this role, you will manage clerical functions related to animal intake and assist the public in various situations. This full-time position requires a strong customer service background and effective communication skills. Join our dedicated team in a professional office setting!

Qualifications

• Minimum age 18.
• Good oral and written communications skills.
• Able to proficiently speak, read, understand, and write English.

Responsibilities

• Greet and assist customers at the front counter and via phone.
• Handle intake and adoption processes for animals.
• Process monetary transactions and maintain accurate records.

Skills

Customer service

Cash handling

Computer skills

Communication

Education

High School Diploma or GED

Job description

Customer Service Rep: Anchorage Animal Care and Control

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Customer Service Rep: Anchorage Animal Care and Control

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JOB SUMMARY

Under the supervision of the Customer Service Supervisor, the employee will perform all of the clerical functions (paper and electronic) related to the intake, redemption and adoption of animals at the Anchorage Animal Care and Control Center (AACC). The employee works with the general public on a daily basis in a variety of different situations.

Job Details

Description

JOB SUMMARY

Under the supervision of the Customer Service Supervisor, the employee will perform all of the clerical functions (paper and electronic) related to the intake, redemption and adoption of animals at the Anchorage Animal Care and Control Center (AACC). The employee works with the general public on a daily basis in a variety of different situations.

Required Qualifications

• Minimum age 18
• High School Diploma or GED
• Able to proficiently speak, read, understand and write English
• Minimum one year customer service experience
• Minimum six months cash handling experience
• Minimum six months experience in a professional office setting; greeting customers, answering phones, transferring calls, documenting information
• Good computer skills
• Good oral and written communications skills
  
  

Desired Qualifications

• Experience working in an animal-oriented organization
• Ability to type at least 35 wpm
• Knowledge of basic care for common pets
  
  

Essential Functions

• In a timely manner, greet customers via the telephone or the front counter, ascertain the type of service requested by the customer and either provide the necessary service or direct them to the correct person or location
• Answer customers in a courteous and professional manner regarding costs, care, lost and found animals, adoption services, animal rescue services and other services provided by the center
• Assist public with animal claims and relinquishments, initial handling/restraint of animals, including leashing and walking a dog or putting cats into a carrier
• Provide general information to the public regarding humane animal care and ownership responsibilities
• Provide information to the public regarding the AACC’s policies and the laws set forth by the Municipality of Anchorage Health Department
• Use the Chameleon computer database to enter, maintain, update, track and outcome animals brought to the center, as well as maintain the database to include, but not limited to, spay/neuter records, rabies tags, license tags and client information, and produce the required and requested documents
• Process and record monetary transactions for adoptions, redemptions, payments for notice of violations, donations and fees for services provided
• Responsible for the accuracy of all monetary transactions by recording all transactions in computer system and balancing the register drawer on a daily basis
• Complete opening and closing procedures for customer service counter
• Keep the customer service area neat and clean to maintain a professional public appearance
  
  

WORKING ENVIRONMENT

The majority of the work is performed in a professional office setting with a wide variety of people in differing functions, personalities and abilities. The work requires interaction with the public.

EQUAL OPPORTUNITY EMPLOYER

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Facilities Services

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