Customer Service Rep — 5-Star Service & Benefits

Lee County Tax Collector; United States; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

PTO & holidays

Health, dental, vision

Retirement plans

Life insurance

Employee assistance program

Training & tuition reimbursement

Job summary

Lee County Tax Collector is seeking a Customer Service Representative to serve the community across Motor Vehicle, Driver License, and Tax transactions. You will wear many hats in a fast-paced, customer-focused team delivering 5-star service.

The role starts at $20.21 per hour with competitive benefits, including PTO, health and retirement plans, and training opportunities. A high school diploma and strong communication skills are required.

Qualifications

• High school diploma or GED; experience in customer service or call center and cash handling; or an equivalent combination.
• Proficiency in Microsoft Office and valid Florida driver's license required.
• Bachelor's degree in business management or related field and ability to speak a second language preferred.

Responsibilities

• Provides guidance to customers regarding tax collector services; processes payments in person, by drop off, or by mail; reviews and retains forms, titles, documents, payments and applications; posts payments to accounts.
• Performs cashiering functions; verifies funds and balances daily revenues with end-of-day totals.
• Responds to customer requests or concerns, researches problems and initiates resolution.
• Delivers upon 5-star service quickly and efficiently.
• Participates in driver license services including fingerprinting, vision, tests; inspects VINs and odometer readings.
• Performs transactions for Motor Vehicle, Driver License, Real Estate Tax, Business Tax Receipt, Hunting and Fishing.
• Collaborates with management to coordinate work activities and resolve problems.
• Stays up to date on policies, procedures, laws and agency updates.

Skills

Customer service

Cash handling

Communication

Problem solving

Time management

Microsoft Office

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Lee County Tax Collector is seeking a Customer Service Representative to serve the community across Motor Vehicle, Driver License, and Tax transactions. You will wear many hats in a fast-paced, customer-focused team delivering 5-star service.

The role starts at $20.21 per hour with competitive benefits, including PTO, health and retirement plans, and training opportunities. A high school diploma and strong communication skills are required.