Customer Service Rep 1

Ryder System, Inc.; Northern (KY); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Job summary

Ryder System, Inc. is hiring a Customer Service Representative I in Etna, OH for the Supply Chain Solutions division. This role handles inbound calls, supports sales activities, and ensures customer satisfaction on a fast-paced team.

Responsibilities include maintaining inventory levels, resolving inquiries, and coordinating with Maintenance and Asset Management to meet customer demands. The position requires a high school diploma and at least one year in sales or customer service.

Qualifications

• H.S. diploma/GED required.
• One (1) year or more in sales and/or customer service required.
• DOT Regulated. No.

Responsibilities

• Handle inbound sales calls and maintain appropriate inventory levels.
• Interact with customers, provide information and resolve inquiries and complaints.
• Coordinate with Sales, Marketing, Operations and Asset Management to meet customer demands.
• Execute customer communication protocol.
• Manage rental truck inventory and scheduling for efficiency.
• Generate purchase/repair orders and maintain files.

Skills

Communication skills

Education

High School diploma/GED

Job description

MOVE YOUR CAREER FORWARD WITH RYDER!

Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World! We are immediately hiring a Customer Service Representative 1 in Etna, OH for our Supply Chain Solutions division.

Pay Type: Hourly Pay: $23.00 Schedule: 2nd shift 3:30pm-12:00pm

The Customer Service Representative I position works cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquiries, and resolves customer complaints and answers customers' questions.

Essential Functions

• Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations.
• Execute customer communication protocol.
• Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
• Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands.
• Workflow management: enhance productivity through effective scheduling and planning.
• Generate purchase/repair orders and maintenance of files.
• Parts management: contribute to cost containment through inventory planning and warranty.
• Additional Responsibilities:
• Ensures compliance with all company, local, state, federal and other regulatory agencies policies.
• Performs other duties as assigned.

Skills and Abilities

Strong verbal and written communication skills. Ability to get both verbal and written communication across that has the desired effect. Goal oriented, drive for results, assertive, and deal well with ambiguity. Possesses a high degree of initiative. Must have high level of energy and be a self-motivated and self-directed person. Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments. Ability to focus on multiple projects and activities simultaneously. Flexibility to operate and self-driven to excel in a fast-paced environment. Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Demonstrates customer service skills.

Qualifications

H.S. diploma/GED required. One (1) year or more in sales and/or customer service required. DOT Regulated. No.

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

Pay Type: Hourly Minimum Pay Range: 23.00 Maximum Pay Range: 23.00

Benefits Information

• For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

EoE is the Law Ryder Pay Transparency Policy.

Philadelphia Fair Criminal Records Screening Standards

Washington State Fair Chance Act

Job Category Customer Service