Customer Service

Ryder Supply Chain Solutions; Etna (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Job summary

Ryder Supply Chain Solutions in the United States is seeking a Customer Service Representative to support cross-functional teams across Sales, Marketing, Operations, and Asset Management. You will handle inbound calls, maintain inventory levels, and provide information to customers while addressing inquiries and resolving complaints.

The role emphasizes strong communication, multitasking, and a proactive approach in a fast-paced environment with a focus on delivering excellent customer

Qualifications

• H.S. diploma or GED required.
• One year or more in sales and/or customer service required.

Responsibilities

• Resolve customer concerns and ensure a positive customer experience.
• Handle rental sales and inbound/outbound sales to increase leads.
• Maintain rental truck inventory with Maintenance and Asset Management.
• Manage workflow to improve scheduling and planning.
• Generate purchase/repair orders and maintain files.
• Manage parts inventory to control costs and warranty issues.

Skills

Strong communication

Written communication

Goal oriented

Initiative

Self-motivated

Multitasking

Education

H.S. diploma/GED

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Job Description

MOVE YOUR CAREER FORWARDWITHRYDER!

Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!

We are immediately hiring a Customer Service Representative in Etna, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

• Pay Type: Hourly
• Pay: $22/hr
• Schedule: Monday-Thursday 7:00-3:30pm and Friday 8-6:30pm

Summary

The Customer Service Representative I position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. Thisindividual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquires, and resolves customer complaints and answers customers’ questions.

Essential Functions

• Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol

• Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.

• Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands

• Workflow management: enhance productivity through effective scheduling and planning

• Generate purchase/repair orders and maintenance of files

• Parts management: contribute to cost containment through inventory planning and warranty

Additional Responsibilities

• Ensures compliance with all company, local, state, federal and other regulatory agencies policies

• Performs other duties as assigned

Skills and Abilities

• Strong verbal and written communication skills

• Ability to get both verbal and written communication across that has the desired effect

• Goal oriented, drive for results, assertive, and deal well with ambiguity

• Possesses a high degree of initiative

• Must have high level of energy and be a self-motivated and self-directed person

• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments

• Ability to focus on multiple projects and activities simultaneously

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Demonstrates customer service skills

Qualifications

• H.S. diploma/GED required

• One (1) year or more in sales and/or customer service required

DOT Regulated

No

EEO/AA/Female/Minority/Disabled/Veteran

Job Category

Customer Service

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.Compensationranges for the position are below:

Pay Type

Hourly

Minimum Pay Range

22.00

Maximum Pay Range

22.00

Benefits Information

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail]800-793-3754.

Current Employees

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.