Customer Service Rep(05395) - 1715 Hwy 78 Suite C

SmartRecruiters, Inc.; Dora (AL); On-site; USD 28,000 - 38,000; Full time

Job summary

SmartRecruiters, Inc. in Dora, Alabama seeks a friendly Customer Service Representative to join the team and deliver excellent service to customers, handle calls, assist with food preparation, and maintain a clean, organized workstation.

Ideal candidates have strong communication and problem-solving skills, basic data-entry ability, and the resilience to work in a fast-paced environment. Weekend availability and teamwork are valued, with ongoing training to expand product knowledge and service

Qualifications

• Proven experience in customer service or a related field
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Proficiency in basic computer skills and data entry
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Flexible schedule with availability to work on weekends
• Team player with a positive attitude and willingness to learn
• Food handling experience or certification is a plus
• High school diploma or equivalent

Responsibilities

• Answer and manage incoming customer phone calls in a professional and timely manner
• Assist in food preparation, including making pizzas, as needed
• Maintain a clean and organized work environment
• Provide exceptional customer service by addressing inquiries, resolving issues, and offering product information
• Collaborate with team members to ensure smooth operations during peak hours
• Handle multiple tasks simultaneously while maintaining a high level of accuracy and efficiency
• Adapt to changing customer needs and business demands with a positive attitude
• Document customer interactions and update relevant records in the company's system
• Participate in ongoing training to improve product knowledge and customer service skills

Skills

Customer service

Communication

Problem solving

Data entry

Multi-tasking

Teamwork

Weekend availability

Food handling

Education

High school diploma or equivalent

Job description

• Full-time
• Job Category Org: Store Customer Service Rep

Job Description

We are seeking a dedicated Customer Service Representative to join our team in Dora, United States. As the face of our company, you will play a crucial role in ensuring customer satisfaction through excellent service and support.

• Answer and manage incoming customer phone calls in a professional and timely manner
• Assist in food preparation, including making pizzas, as needed
• Maintain a clean and organized work environment
• Provide exceptional customer service by addressing inquiries, resolving issues, and offering product information
• Collaborate with team members to ensure smooth operations during peak hours
• Handle multiple tasks simultaneously while maintaining a high level of accuracy and efficiency
• Adapt to changing customer needs and business demands with a positive attitude
• Document customer interactions and update relevant records in the company's system
• Participate in ongoing training to improve product knowledge and customer service skills

Qualifications

• Proven experience in customer service or a related field
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Proficiency in basic computer skills and data entry
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Flexible schedule with availability to work on weekends
• Team player with a positive attitude and willingness to learn
• Food handling experience or certification is a plus
• High school diploma or equivalent

Additional Information

All your information will be kept confidential according to EEO guidelines.