Installation Technician 1

Rite-Hite Company; Winchester (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health & Well-being coverage

401(k) with company match

Paid holidays and vacation

Job summary

Rite-Hite is seeking a Field Service Technician to inspect, repair, and install loading dock and door equipment at customer sites. The role emphasizes safety, quality service, and customer satisfaction while maintaining Rite-Hite’s standard of excellence.

You will travel to customer locations, perform preventive maintenance, and collaborate with other departments to ensure prompt service and minimal downtime.

Qualifications

• Must have a valid driver’s license.
• DOT medical exam completed.
• Ability to read blueprints and schematics and follow safety instructions.
• Strong written and verbal communication skills.
• Able to work independently and in small teams.

Responsibilities

• Inspect, repair, maintain, and install customer equipment in the field.
• Build and maintain good customer relations; uphold Rite-Hite’s service image.
• Comply with company policies and safety guidelines.
• Train and assist other technicians as needed.
• Complete service tickets and related paperwork accurately.

Skills

Valid driver’s license

DOT medical exam

Blueprints & schematics

Safety rules compliance

Written and verbal communication

Education

HS Diploma or GED

Job description

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Timely and proper inspection, repair, maintenance, and installation of customer equipment in a manner that exceeds customer expectations and that is consistent with Rite-Hite's image as the industry leader in customer service.
• Develop and maintain good customer relations in a manner that exemplifies Rite-Hite's image and commitment to customer service.
• Compliance with all company policies and safety guidelines.
• Perform installation, inspection, and repair of equipment in the field in an expeditious manner while assuring the customer's needs are met and exceeded. This is mainly accomplished individually but may sometimes be accomplished in small teams.
• As skills and knowledge develop, guide other Service Technicians with less skills/knowledge through complex problems in the field. This may include training other Service Technicians in the proper field installation, service and repair of equipment and proper administrative procedures instilling Rite-Hite's commitment to customer service.
• Using the handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service, repair, and installation, including service tickets, timesheets, open job tracking form and safety analysis sheets.
• Maintain compliance with operation and communication standards as per the Field Service Technician Handbook.
• This position requires the operation of a service vehicle in compliance with DOT Driver Qualification standards, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools.
• Follow all customer-specific requirements, policies, safety guidelines and directions on their work sites.
• Work closely with all other departments in the company, communicating and coordinating activities to efficiently maximize customer satisfaction.
• Occasional (under 20% annually) domestic overnight travel may be required for training, supporting customers at other offices, etc. may be required.
• Other duties may be assigned.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); and
• One to five year's experience in repair and service of hydraulic, mechanical, and electrical equipment

KNOWLEDGE / SKILL REQUIREMENTS

• Service Technicians must have a valid drivers license
• Passing DOT medical exam
• Applicable driver qualification standards at all times.
• Ability to read and interpret documents such as safety rules, blueprints & schematics, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

SUPERVISORY RESPONSIBILITIES

This role will not have supervisory responsibilities.

What We Offer

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.