Customer Service Rep

Ecowaste Solutions; Whitehouse (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health plans

HSA option

Dental and vision

Life insurance

Retirement match

Paid time off

Weekly pay

Job summary

Ecowaste Solutions is seeking a Customer Service Representative to be the reliable voice of the company, turning frustrated calls into resolved issues with a calm, knowledgeable approach.

Under the Customer Service Manager, you will handle calls for residential and commercial clients, manage service changes, billing questions, and data entry while building expertise in waste services.

Qualifications

• Excellent verbal communication skills with a customer service mindset.
• Ability to use a PC and office equipment confidently.
• Data entry experience is a plus.
• Familiarity with Windows, Outlook, Excel and Word.
• High school diploma or GED required.

Responsibilities

• Field residential and commercial calls with professionalism and accuracy.
• Handle service changes, billing questions, cancellations and equipment issues.
• Create and maintain customer profiles in the database.
• Log interactions and respond promptly to inquiries via calls or email.
• Review performance metrics with supervisor and plan growth.

Skills

Customer service

Communication

Data entry

Windows

Excel

Outlook

MS Word

Maps / GPS reading

Education

High school diploma or GED

Tools

Windows

Outlook

Excel

Microsoft Word

Job description

Every day, Ecowaste Solutions helps thousands of homes and businesses keep their communities clean, and the voice on the other end of the phone is often the first impression we make. As a Customer Service Representative, you will be that voice: the calm, knowledgeable problem solver who turns a frustrated call into a resolved one and makes customers glad they picked up the phone.

Working under the direct supervision of the Customer Service Manager, you will field residential and commercial calls, inquiries, and requests that range from quick questions to moderately complex issues. If you love variety, take pride in getting things right the first time, and want to build real expertise in the waste services industry, this role gives you the platform to do it, whether you are an experienced customer service pro or ready to launch your career.

• Build knowledge of the waste services industry and Ecowaste Solutions processes, services, and policies through hands on experience and proven success routines.
• Respond to residential and commercial customer service calls in a timely, accurate, and professional manner, treating every concern with respect.
• Handle routine service change and contract compliance matters, including outbound calls to resolve service level changes, contractual obligations, billing questions, service cancellations, price increases, and equipment issues.
• Respond to internal and external calls and emails promptly so customer concerns are understood, addressed, and resolved accurately.
• Review individual performance metric reports with your manager and build action plans to support ongoing growth.
• Create and maintain customer profiles in the account database, including route and service information, and validate customer data.
• Log customer service interactions accurately and on time so the team can track inquiries and resolutions.
• Perform other job related duties as required.

Qualifications

• Comfortable with Business English, spelling, punctuation, and general office processes, with the ability to prepare correspondence, reports, and summaries. Bilingual is a plus!
• Skilled in the operation of a personal computer and other office equipment.
• Data entry experience is a plus, whether from prior work or coursework.
• Excellent verbal communication skills paired with a genuine customer service mindset.
• Familiarity with Windows, Outlook, Excel, and Microsoft Word.
• Ability to accurately read and follow maps or GPS.
• Ability to thrive in a fast paced environment and pick up new software and programs quickly.
• High school diploma or GED.

Physical Requirements and Work Environment

• This is an office based role that requires the ability to sit for long periods of time and use hands for extended data entry.
• Reliable attendance and punctuality are essential, as this role directly supports the rest of the company's operations.
• Preferred hours are 7:50 a.m. to 5:00 p.m., with additional hours needed at times.

Pay and Benefits

• Weekly pay
• Multiple health plans available, including a tax-advantaged HSA option
• Dental and vision
• Company-paid basic life insurance
• Retirement match up to 5%
• Paid time off

Ecowaste Solutions offers a competitive base salary, the opportunity to earn incentive pay, and a comprehensive employee benefits package. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Ecowaste Solutions reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.