Customer Service Rep

Ecowaste Solutions; Mobile (AL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Weekly pay

Health plans with HSA option

Dental and vision

Company-paid life insurance

Retirement match 5%

Paid time off

Job summary

Ecowaste Solutions in Mobile, AL is seeking a Customer Service Representative to be the friendly voice on the line, resolving questions and turning inquiries into solutions.

You will handle residential and commercial calls, manage account data, and support billing and service changes with an emphasis on accuracy and courteous communication.

This on-site role offers weekly pay, comprehensive benefits, and opportunities to grow in the waste services industry.

Qualifications

• Business English proficiency; bilingual is a plus.
• PC and office equipment operation skills.
• Data entry experience preferred.
• Excellent verbal communication with a customer service mindset.
• Familiarity with Windows, Outlook, Excel, Word.
• Ability to read maps or GPS.
• Thrives in a fast-paced environment and learns software quickly.
• High school diploma or GED required.

Responsibilities

• Field residential and commercial calls, inquiries, and requests.
• Resolve service changes, contract compliance, billing questions, and equipment issues.
• Create and maintain customer profiles in the account database.
• Log customer service interactions accurately and on time.
• Review performance metric reports with your manager and build growth plans.
• Respond to internal and external emails promptly to resolve concerns.
• Perform other job related duties as required.

Skills

Verbal communication

Customer service mindset

Data entry

Maps/GPS reading

Thrives in fast-paced environment

Bilingual (bonus)

Education

High School Diploma or GED

Tools

Windows

Outlook

Excel

Microsoft Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep

Full Time Clerical Mobile, AL, US

9 days ago Requisition ID: 2874

Every day, Ecowaste Solutions helps thousands of homes and businesses keep their communities clean, and the voice on the other end of the phone is often the first impression we make. As a Customer Service Representative, you will be that voice: the calm, knowledgeable problem solver who turns a frustrated call into a resolved one and makes customers glad they picked up the phone.

Working under the direct supervision of the Customer Service Manager, you will field residential and commercial calls, inquiries, and requests that range from quick questions to moderately complex issues. If you love variety, take pride in getting things right the first time, and want to build real expertise in the waste services industry, this role gives you the platform to do it, whether you are an experienced customer service pro or ready to launch your career.

• Build knowledge of the waste services industry and Ecowaste Solutions processes, services, and policies through hands on experience and proven success routines.
• Respond to residential and commercial customer service calls in a timely, accurate, and professional manner, treating every concern with respect.
• Handle routine service change and contract compliance matters, including outbound calls to resolve service level changes, contractual obligations, billing questions, service cancellations, price increases, and equipment issues.
• Respond to internal and external calls and emails promptly so customer concerns are understood, addressed, and resolved accurately.
• Review individual performance metric reports with your manager and build action plans to support ongoing growth.
• Create and maintain customer profiles in the account database, including route and service information, and validate customer data.
• Log customer service interactions accurately and on time so the team can track inquiries and resolutions.
• Perform other job related duties as required.

Qualifications

• Comfortable with Business English, spelling, punctuation, and general office processes, with the ability to prepare correspondence, reports, and summaries. Bilingual is a plus!
• Skilled in the operation of a personal computer and other office equipment.
• Data entry experience is a plus, whether from prior work or coursework.
• Excellent verbal communication skills paired with a genuine customer service mindset.
• Familiarity with Windows, Outlook, Excel, and Microsoft Word.
• Ability to accurately read and follow maps or GPS.
• Ability to thrive in a fast paced environment and pick up new software and programs quickly.
• High school diploma or GED.

Physical Requirements and Work Environment

• This is an office based role that requires the ability to sit for long periods of time and use hands for extended data entry.
• Reliable attendance and punctuality are essential, as this role directly supports the rest of the company's operations.
• Preferred hours are 7:55 a.m. to 5:00 p.m., with additional hours needed at times.

Pay and Benefits

• Weekly pay
• Multiple health plans available, including a tax-advantaged HSA option
• Dental and vision
• Company-paid basic life insurance
• Retirement match up to 5%
• Paid time off

Ecowaste Solutions offers a competitive base salary, the opportunity to earn incentive pay, and a comprehensive employee benefits package. Only applicants who meet minimum qualifications will be considered, and only individuals selected for an interview will be contacted. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Ecowaste Solutions reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.