Customer Service Rep

Alliance Door Products, LLC; Washington (District of Columbia); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Health Savings Account

Retirement Plan

Paid Holidays

Paid Time Off

Paid Bereavement Leave

401K

Growth Opportunities

Job summary

Alliance Door Products, LLC is hiring a Customer Service Representative to act as the primary contact for customers, handling inquiries, processing orders, and tracking statuses. The role requires strong communication skills and familiarity with the millwork industry.

Schedule: Monday–Friday, 7:30am–4:30pm. Compensation ranges from $26.00 to $28.00 per hour, with benefits including health insurance, retirement plan, and paid time off.

Qualifications

• Two or more years of experience in a customer service-oriented office environment.
• Familiarity with the millwork/building materials industry preferred.
• Ability to communicate concisely and clearly in written and verbal exchanges.
• Significant experience with Microsoft Outlook, Word, and Excel.

Responsibilities

• Represent Alliance Door Products with integrity and professionalism in all customer interactions.
• Serve as the customer contact: address needs, requests, and concerns promptly.
• Process calls, information requests, order delays, backorders and track order status.
• Navigate multiple programs efficiently and accurately.
• Enter orders for basic stocked products.
• Follow up and provide feedback on customer quotations.
• Develop knowledge of Alliance's door and millwork products.
• Collaborate with the team and work independently in a fast-paced environment.

Skills

Customer service

Millwork industry familiarity

Clear communication

Outlook proficiency

Tools

Outlook

Word

Excel

Job description

Customer Service Representative

The building materials industry is a trade that offers long-term stability and career growth opportunities. Alliance Door Products is a community of caring and motivated professionals.

SCHEDULE: Monday- Friday- Full-time- 7:30am- 4:30pm

Responsibilities

• Conduct oneself with the highest level of integrity, positively representing the company and employees in a trustworthy and sincere manner.
• Serve as the customer contact:
  • Positively and professionally address customer needs, requests, and concerns in a timely manner.
  • Process customer calls, information requests, order delays, and backorders and track order status and confirmations in an accurate, efficient, and timely manner.
  • Proficiently navigate multiple programs simultaneously with efficiency, using shortcuts
  • Experience in navigating and operating programs efficiently.
  • Enter orders for basic stocked products.
  • Follow up and provide feedback on customer quotations.
  • Strive to become knowledgeable of Alliance's door and millwork products.
• Contribute to a collaborative, team-oriented work climate that supports our Statement of Purpose:
  • Work with team members to develop professionally and flourish as we strive to successfully exceed customer needs.
  • Communicate effectively and professionally with the team to ensure that everyone knows what is planned and that teamwork is fostered.
  • Create opportunities for team participation and success.
  • Work independently with minimal supervision in a fast-paced environment with frequent interruptions.
• Other duties as directed by supervisor.

Core Skills & Qualifications

• Must have at least two (2) years of experience working in a customer service-oriented office environment
• Familiarity with the millwork industry or the building industry is strongly preferred.
• Must be able to communicate concisely and clearly in both written and verbal exchanges.
• Significant experience with Outlook, Word, and Excel software is a must.

Compensation & Benefits

• Wage: $26.00-$28.00 - DOE
• Medical/Dental/Vision insurance and Health Savings Accounts (HSA's) with employer contributions
• Retirement Plan
• Paid Holidays
• Paid Time Off
• Paid Bereavement Leave
• 401K
• Growth and Development Opportunities

MORE ABOUT OUR COMPANY

We are an equal opportunity employer and one of North America's leading distributors of high-quality door products. The great service and products we deliver are a result of the hard work and talent of our exceptional team. We work very hard to hire the best team members who share our core values in respect for all people, integrity in every situation, and quality in everything we do. A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company.

This job is Safety Sensitive and, therefore, is contingent upon a pre-employment drug test, including marijuana. As a standard part of the employment application process, Alliance Door Products may request employment references.