Customer Service Rep

Dexian; United States; Remote; USD 30,000 - 33,000; Full time

Job summary

Dexian is hiring a Contract Customer Service Representative to support dental insurance customers from a remote California work setup. You will handle inbound calls and emails, resolve questions about coverage, claims, and benefits, and deliver service with empathy and accuracy.

The role requires accurate navigation of systems (Salesforce, Word, Excel, Outlook), strong listening skills, and the ability to work 5:00 AM–8:00 PM PST, Monday through Friday.

Qualifications

• High School Diploma or GED equivalent.
• Reliable high-speed wired Ethernet Internet (100 Mbps down, 20 Mbps up). WiFi not compatible.
• 1 year of experience in a remote Call Center Customer Service role.
• Ability to navigate across multiple computer monitors and programs while conversing with a customer.

Responsibilities

• Respond to dental customer requests via telephone or email, providing excellent service.
• Research requests regarding product aspects, policy provisions, claim status, etc.
• Process transactions and refer requests for policy modifications to appropriate areas; track responses.
• Communicate effectively to strengthen customer relationships with empathy.

Skills

Customer service

Communication

Empathy

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job title: Customer Service Rep

Duration: Contract (Potential to extend)

Location: Remote - California

Pay Rate: $22.00 - $24.00/hr

JOB SUMMARY:

Schedule: The ability and desire to work during the hours of operation 5:00 AM 8:00 PM PST, Monday through Friday. Applicants must be flexible regarding shifts worked with an understanding that shifts are based on business need.

You will join our team supporting dental insurance customers with best-in‑class service as a Customer Care Advocate

As a leader in insurance, never underestimates the significance of the impact made by associates. We are actively hiring Customer Care Advocates for our Dental Global Customer Solutions (GCS) team! As a Customer Care Advocate, you will receive inbound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do. A successful candidate will leverage effective listening skills, mindfulness, strong intellectual curiosity, and an honest desire to be effective and ensure each customer's experience is exceptional. With an understanding of the customer's needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.

You’ll assist members with inquiries related to dental coverage, claims, and benefits, while maintaining professionalism and empathy. Flexibility to work later shifts may be required to meet business needs, with support to help you maintain a healthy work‑life balance.

Key Responsibilities

• Virtual roles work from a home office


• Respond to dental customer requests via telephone or email, providing excellent service to customers who have insurance products or benefit plans.


• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.


• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.


• Enhance and strengthen the relationship between the customer and using effective communication skills, keen listening skills and empathy.


• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customers inquiry.


• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.

Essential Business Experience and Technical Skills Required

• New hires must reside in the state of California


• High School Diploma or GED equivalent.


• Reliable High speed wired Ethernet Internet (100 MBPS download, 20 Mbps upload) Wifi Not compatible.


• 1 year of experience in a remote Call Center Customer Service role.


• Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer.

Preferred

• 2 + years Call Center or Customer Service Representative experience is preferred.


• Strong computer/keyboard skills (ability to type efficiently).


• Experience in handling dental or other types of insurance products.


• Prior experience in a dental office.


• Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of .


• Previous experience with Salesforce is a plus.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting‑edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory‑changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.