Float Patient Access Associate Outpatient Services Diagnostic Centers, Miami Dade, Part Time, D[...]

Baptist Health; Florida; On-site; USD 23,791 - 28,791; Full time

Job summary

A leading healthcare organization in New York is seeking a Patient Financial Representative who will demonstrate service excellence and coordinate patient flow for timely registrations. You will interact with patients across all ages, addressing their questions and concerns while ensuring their satisfaction. Ideal candidates should have excellent communication and customer service skills, basic knowledge of medical terminology, and the ability to work in a fast-paced environment. Experience in healthcare or insurance is a plus.

Qualifications

• Excellent interpersonal communication skills (verbal and written).
• Excellent customer service skills.
• Ability to work in a high volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Desired: Knowledge of Health Care regulatory guidelines.
• Knowledge of insurance contracts, collections, authorizations, and pre-certification.
• Basic knowledge of Medical Terminology.

Responsibilities

• Demonstrate service excellence with patients and community members.
• Coordinate patient flow for timely registration and service arrival.
• Interact cooperatively with patients and assist with their concerns.

Skills

Excellent interpersonal communication skills (verbal and written)

Excellent customer service skills

Ability to work in a high volume, fast-paced work environment

Basic mathematical calculations

Bilingual (English/Spanish)

Education

High School, Cert, GED, Trn, Exper.

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.

Description

This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, employees, medical staff, volunteers, and community members to maximize communication and productivity. Coordinates patient flow through the patient access area to assure timely registration and arrival to service area. Interacts and works cooperatively with patients of all ages and ancillary departments to assure patient satisfaction. This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. The incumbent will be responsible for maintaining knowledge and deployment of practices used within the department as well as throughout the hospital to address patient questions or concerns. Estimated pay range for this position is $17.27 - $20.90 / hour depending on experience.

Qualifications

Degrees

• High School, Cert, GED, Trn, Exper.

Additional Qualifications

• For existing staff, a minimum of six months as a Patient Financial Representative I and meets BH registration accuracy and productivity standards for at least the most recent 3 months.
• For external candidates, adequate/equivalent experience (healthcare, insurance, etc.)
• Excellent interpersonal communication skills (verbal and written).
• Excellent customer service skills.
• Ability to work in a high volume, fast paced work environment.
• Ability to perform basic mathematical calculations.
• Desired: Knowledge of Health Care regulatory guidelines to include but not limited to HIPAA, AHCA, EMTALA, Sarbanes-Oxley, etc.
• Knowledge of insurance contracts, collections, authorizations, and pre-certification.
• Ability to work weekends when necessary.
• Basic knowledge of Microsoft Word and Excel.
• Basic knowledge of Medical Terminology.
• Bilingual (English/Spanish).

Minimum Required Experience: Less than 1 year

EOE, including disability/vets