Representative, Support Center (Bilingual Spanish)

Molina Talent Acquisition; Florida; On-site; USD 19,000 - 33,000; Full time

Job summary

Molina Healthcare is seeking a Level I Customer Service Associate in Florida to provide member and provider support across multiple channels, including phone, chat, and email. You will document inquiries, resolve issues, and contribute to a positive member experience in a fast-paced environment.

The ideal candidate is bilingual English/Spanish, with strong communication and data-entry skills, capable of handling HIPAA requirements, and able to work scheduled shifts that may include weekends and

Qualifications

• 1 year or less of customer service in a fast-paced setting.
• Ability to maintain confidentiality and HIPAA requirements.
• Strong attention to detail and time-management skills.
• Excellent verbal and written communication in English (and Spanish).

Responsibilities

• Provide level I support to Molina members and providers via phone, chat, and email.
• Document inquiries and follow up to resolve issues per processes.
• Meet performance goals for quality, attendance, and handling time.
• Collaborate with internal stakeholders to improve member experience.

Skills

Customer service

Bilingual English/Spanish

Verbal communication

Written communication

Data accuracy

Tools

Microsoft Office

Job description

FL, United States and 5 more

Trending

Job Description

JOB DESCRIPTION Job Summary

Provides level I support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, and identifies opportunities to improve the member and provider experience.

• Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business.
• Conducts various surveys related to health assessments and member/provider satisfaction.
• Accurately documents pertinent details related to member or provider inquiries.
• Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
• Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
• Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns.
• Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives.
• Proactively engages and collaborates with various internal/external stakeholders.
• Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
• Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims.

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Required Qualifications

• Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
• Customer service skills.
• Data processing experience.
• Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
• Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
• Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
• Effective verbal and written communication skills.
• Basic proficiency in Microsoft Office suite and applicable software programs.
• Must be bilingual English/Spanish

Preferred Qualifications

• Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
• Call center experience.
• Managed care/health care experience.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Job Info

• Job Identification 2037005
• Job Category Operations
• Posting Date 05/15/2026, 11:24 PM
• Job Schedule Full time
• Locations FL, United States Miami, FL, United States St Petersburg, FL, United States Tampa, FL, United States Orlando, FL, United States Jacksonville, FL, United States
• Salary Range $14.00 - $24.02 Hourly *Actual compensation may vary based on geographic location, work experience, education and/or skill level