Customer Service Rep

Lincare-085e31c; Temecula (CA); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Lincare is seeking a customer care specialist in Temecula, CA to answer questions, resolve problems, and support physician-directed product/service needs. You will communicate with customers via inbound and outbound calls, enter orders, and verify demographic data.

Responsibilities include educating customers about products/services, documenting calls in the system, and helping train colleagues while ensuring accuracy with frequency and dose information under physician direction.

Formación

• Read and analyze patient orders.
• Effectively communicate with coworkers and patients.
• Help with the training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Apply common sense to carry out oral and written instructions.

Responsabilidades

• Communicates with customers via inbound and outbound calls, including automated dialer systems.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Conocimientos

Patient orders analysis

Effective communication

Training employees

Dose frequency calculation

Instruction comprehension

Educación

High School Diploma or GED

Descripción del empleo

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

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EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans