Customer Service Rep

Lincare-085e31c; Rock Falls (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare is seeking a Customer Service professional to communicate with patients, handle inbound/outbound calls, and determine patient needs for products and services. You will enter orders, verify demographics, and document interactions in the patient record.

The role supports adherence to physician orders, provides education on products/services, and contributes to maintaining accurate records across computerized systems. Training opportunities are available.

Qualifications

• Ability to read and analyze patient orders.
• Clear communication with coworkers and patients.
• Assist in training of employees.
• Perform calculations for frequency and doses.
• Follow oral and written instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Provide customer education regarding products/services.
• Document calls in computerized records.
• Enter customer orders in the system.
• Verify and update demographic information in records.

Skills

Customer communication

Training others

Numerical calculations

Following instructions

Education

High School Diploma or GED

1–3 months related experience

Computer entry required

Licensing requirements for location

Tools

Automated dialer system

Computerized record keeping system

Ordering system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

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EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans