Customer Service Rep

Lincare Holdings; Springfield (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Paid time off

Tuition reimbursement

Employee discounts

Employee referral program

Job summary

Lincare Holdings is seeking a dedicated employee to communicate with customers effectively, answer their questions, and resolve issues. The role involves assessing additional product needs and documenting interactions in a computerized system.

This position requires a High School Diploma or GED and offers various benefits including medical coverage, paid time off, and ongoing training opportunities for advancement.

Qualifications

• High School Diploma, GED, or 1-3 months of relevant experience.
• Required to have computer entry skills.
• Must meet any specific licensing requirements for the location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products and services.
• Document calls in the computerized record keeping system.
• Verify and update demographic information in records.

Skills

Customer communication

Problem resolution

Document management

Attention to detail

Education

High School Diploma or GED

Tools

Computerized record keeping systems

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months of related experience and/or training
• Computer entry required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.