Customer Experience Professional

Uplift; Paradise (NV); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

10 company paid holidays

3 weeks PTO

Medical and dental insurance

401K plan

Job summary

Uplift is seeking a Customer Experience Professional to enhance service for customers using its innovative travel financing solutions. This full-time position located in Reno, NV offers a competitive hourly rate ($18-20/hr) and ample benefits, including medical and dental insurance, as well as company paid holidays.

The ideal candidate will have at least two years of customer support experience and a passion for maintaining exceptional customer relations. Uplift values diversity and inclusivity, welcoming applicants from all backgrounds.

Qualifications

• Minimum of 2 years in a customer-support position.
• Experience in finance/lending or e-commerce preferred.
• Proactive with strong relationship-building skills.

Responsibilities

• Assist customers throughout their journey with Uplift.
• Provide excellent customer satisfaction.
• Work independently and as part of a team.

Skills

Customer support experience

Communication skills

Ability to navigate operating systems

Multilingual (Spanish/French)

Job description

Uplift gives you the freedom to buy what you want now and pay over time. With affordable monthly payments, you can easily budget for what matters most.

Job Description

RENO, NV / $18-20/hr

CUSTOMER SUPPORT – CUSTOMER SUPPORT /

FULL TIME

APPLY FOR THIS JOB

At Uplift, we’re passionate about making travel more accessible, affordable and rewarding for everyone.Through our flexible Buy Now, Pay Later solution, we’re changing the way people book, buy, and experience travel. It isn’t easy to build an enterprise solution that meets the tough demands of some of the world’s leading brands, but we love a good challenge. We’ve been in high growth mode since our Series C round of funding but we still hold on to the values that have inspired our mission since the beginning; innovation, diversity, agility, and a love for travel.If our mission inspires you, let’s talk!

Uplift partners with top travel brands such as the vacations sites ofUnited,American,Southwest, cruise lines such asCarnivalandNorwegian, theme parks such asUniversal, and many more. Learn more at www.uplift.com.

We are looking for a Customer Experience Professional that will be the liaison between Uplift, its travel providers, current and potential customers. The successful candidate will be able to accept ownership for effectively deciphering customer issues, complaints and inquiries. Striving to keep excellent customer satisfaction at the core of every decision and behavior.

Responsibilities

• Assist customers throughout their journey with Uplift, while providing a memorable experience
• Communication savant; in both written and verbal methods using various channels
• Effortlessly navigate operating systems
• Work independently and in a team environment
• Multilingual in Spanish and/or French is a plus
• 10 company paid holidays and 3 weeks PTO
• Medical and dental insurance, vision reimbursement program
• Life insurance
• 401K plan

Uplift is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Note: Uplift does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Uplift is not responsible for any fees related to unsolicited resumes.

Qualifications

Requirements

• 2-years in a customer-support position
• Experience in one of the following (preferred): finance/lending or ecommerce
• Willingness to continue learning and adapting in a field where finance, technology, and e-commerce continues to flourish
• Embraces change as an essential and profound key to success
• A natural flair for developing relationships both internally and externally
• Proactive and influential; someone who instinctively knows what needs to be done and delivers
• Motivation to elevate oneself by taking initiative, and displays resilience
• Ability to see problems with a holistic approach, identifying the core of the problem
• Love of Startup Culture

Additional Information

All your information will be kept confidential according to EEO guidelines.

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