CUSTOMER SERVICE REP

Oppermann Webbing; Piedmont (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical (Company Paid)

Dental (Company Paid)

Vision (Company Paid)

Life (Company Paid)

STD (Company Paid)

LTD

Accident Coverage

Critical Care Coverage

401K with 25% match (no cap)

Paid Vacation

Paid Holidays (11)

Job summary

Oppermann Webbing, Inc. in Piedmont, SC, is seeking a first shift Customer Service/Order Entry professional to support internal and external customers with product knowledge and timely order processing.

The role requires attention to detail, basic math, and proficiency with Microsoft Office and AS-400. Textile manufacturing experience is preferred but not required; training will be provided.

Qualifications

• High school diploma or GED with 1–3 years of related experience.
• Ability to read and interpret safety rules, operating instructions, and procedures; write routine reports.
• Proficient in Word, Excel, Outlook; familiarity with AS-400
• Textile manufacturing experience is preferred but not required.

Responsibilities

• Provide timely and accurate information to customer order status and product knowledge requests.
• Process customer orders/changes according to department policies; enter orders and route to planning.
• Maintain updated records of open orders and production reports for meetings.
• Input daily production sheets into the system to update inventory and orders.
• Verify shipment details, addresses, and payment methods for accurate invoicing.
• Issue and cancel invoices as needed; generate labels for shipping.

Skills

Microsoft Office

AS-400

Reading & interpretation

Effective communication

Education

High School Diploma or GED

Tools

AS-400 software

Job description

Summary:

Responsible for effectively provide support to internal and external customers of Oppermann Webbing, Inc. by utilizing excellent, in-depth knowledge of Company products and operations.

First Shift Position

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned.

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Process customer orders/changes according to established department policies and procedures. Orders are to be entered upon receipt. Once entered the can be given to planning Supervisor. After receipt from planning Supervisor orders will be confirmed.
• Maintain updated records of open orders and other reports for discussion on production meetings.
• Input daily production sheets upon receipt into computer system to apply on open orders and update inventory records.
• Process routing sheets from stock and the finishing dept, which includes data entry, verifying ship dates, confirming addresses, means of transportation, payment methods to ensure customer is not CBD.
• The knowledge of issuing and cancelling an invoice.
• Enter carton information including weights so that labels may be generated. Shipping manager will verify labels that are required.
• Double check customer open order report prior to invoicing. Confirm amounts and carton weights and that pricing is correct.
• Print invoice, packing list and attach production back-up with paperwork. Give to reception clerk for processing.
• Initiate orders for replacement products and/or correcting errors (shortages, wrong items processed, incorrect pricing).
• Partner with sales team to meet and exceed customer’s service expectations.
• Analyze and resolves work problems, or assist workers in solving work problems.
• Interfaces with other departments within the organization to ensure customer deadlines are met.
• Collects and researches data.
• Demonstrates attention to detail.
• Problem Solving: Identifies and resolves problems in a timely manner; Works well in group problem solving situations.
• Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Oral Communication: Listens and gets clarification; Participates in meetings.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school degree or general education degree; and one to three years of related experience and/or training.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
• To perform this job successfully, an individual should have knowledge of Microsoft Office products (Word, Excel and Outlook) and AS-400 software.
• Experience in textile manufacturing environment preferred, but not required.

Benefits:

• Medical (Company Paid)
• Dental (Company Paid)
• Vision (Company Paid)
• Life (Company Paid)
• STD (Company Paid)
• LTD
• Accident Coverage
• Critical Care Coverage
• 401K with 25% match (no cap)
• Paid Vacation
• Paid Holidays (11)