Customer Service Rep

ID Technology LLC; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical & dental

Life insurance

Generous PTO

401(k) with company match

Job summary

ID Technology LLC in York, PA, part of ProMach, is hiring a Customer Service Representative for the Greydon brand. You’ll manage customer inquiries, process orders, and protect strong client relationships with accuracy and professionalism.

You’ll need excellent written and verbal communication, attention to detail, and organization. A high school diploma is required, with a two-year degree or relevant certification preferred and at least one year of sales or customer service experience.

Qualifications

• High School Diploma or GED is required or preferred.
• Two-year degree or relevant certification is preferred.
• 1 year or more experience in sales &/or customer service.
• Ability to understand customers’ needs & relate to production processes.
• Strong written and verbal communication and human relations skills.
• Demonstrated excellence in organization and time management skills.
• Must be computer literate.
• Must maintain a positive attitude.

Responsibilities

• Process, track and expedite customer orders, verifying for accuracy.
• Address shipment and delivery inquiries.
• Follow up as appropriate with internal support teams and customer.
• Maintain excellent records.
• Partner with others throughout the company to ensure successful processes.
• Coordinate special project tasks.
• Utilize company tools for order follow up and communication with customers.

Skills

Customer service

Communication

Organization

Time management

Computer literacy

Education

High School Diploma or GED

Two-year degree or relevant certification

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading. Join the ID Technology team in York, PA.

The Customer Service Representative for our Greydon brand contributes to the success of the company by establishing and maintaining good client relations.

This position receives and processes to completion customer inquiries, orders, and concerns.

Incumbents in this position must have the ability to blend excellent communication skills with strong attention to detail and organization to achieve success.

Join the ID Technology team in York, PA.

The Customer Service Representative for our Greydon brand contributes to the success of the company by establishing and maintaining good client relations.

This position receives and processes to completion customer inquiries, orders, and concerns.

Incumbents in this position must have the ability to blend excellent communication skills with strong attention to detail and organization to achieve success.

Are you passionate about this work?

Process, track and expedite customer orders, verifying for accuracy

Address shipment and delivery inquiries

Follow up as appropriate with internal support teams and customer

Maintain excellent records

Partner with others throughout the company to ensure successful processes

Coordinate special project tasks

Utilize company tools for order follow up and communication with customers

High School Diploma or GED

Two-year degree or relevant certification preferred 1 year or more experience in sales &/or customer service

Ability to understand customers’ needs & relate to production processes

Strong written and verbal communication and human relations skills

Demonstrated excellence in organization and time management skills

Must be computer literate

Must maintain a positive attitude

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team.

We offer an open, communicative environment that fosters individual initiative.

We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck.

Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.

And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

#GREY #INID

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times.

We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company.

You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer.

Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States.

Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products.

At ProMach, we are committed to responsibility, honesty, safety, and helping you grow.

We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions.

You’ll be challenged and rewarded, making an impact on your customers' performance while helping to build the future of packaging innovation.

Our mission—to help customers protect their reputations and grow consumer trust—along with our core values, drives us to perform with passion, accountability, and proactive problem-solving.

We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do.

When you join our team, you're not just taking a job; you're becoming part of something that lasts.