Customer Service Rep

002 Sea Mar Community Health Center; Monroe (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription coverage

Life Insurance

Long Term Disability

EAP (Employee Assistance Program)

Paid-time-off starting at 24 days per

10 paid Holidays

401(k)/Retirement options

Job summary

Sea Mar Community Health Centers in Washington state is seeking a Customer Service Representative to screen non-insured patients and help ensure new or prospective patients are accommodated when seeking care.

You will provide public health coverage enrollment assistance, insurance education, and case management under the direction of the Managed Care Manager, while proactively contacting customers and assisting with promotional materials and outreach activities.

Qualifications

• Experience in customer service or intake roles is a plus.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Screen non-insured patients and ensure new or prospective patients are accommodated.
• Provide public health coverage enrollment assistance and insurance education.
• Engage in public health coverage case management and outreach activities.

Job description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State.

Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services.

Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.

We are recruiting for the following position: Sea Mar is a mandatory COVID-19 and flu vaccine organization

The Customer Service Representative is responsible for screening all non-insured patients and ensuring that customers newly assigned or wishing to obtain care at Sea Mar are accommodated.

They provide public health coverage enrollment assistance, insurance education, and public health coverage case management.

Under the direction of the Managed Care Manager and Coordinator, they pro-actively contact customers, assist in the development and distribution of promotional material and engage in community outreach activities.

Hourly - Hourly Plan, 20.76 USD Hourly

What We Offer

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization.

Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement.

The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

Sea Mar is an equal opportunity employer.

Sea Mar Community Health Centers, founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State.

Sea Mar proudly serves all persons regardless of their ability to pay for services.

Sea Mar's network of services includes more than 90 clinics.