Customer Service Rep

002 Sea Mar Community Health Center; Tacoma (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription coverage

Life Insurance

Long Term Disability

EAP (Employee Assistance Program)

Paid time off 27 days + 10 holidays

401(k) Retirement offerings

Job summary

Sea Mar Community Health Centers in Tacoma, WA, invites applicants for a Full-Time Customer Service Representative in the Managed Care Department. The role screens non-insured patients, offers enrollment assistance, and provides education on public health coverage. Bilingual English/Spanish is highly preferred.

The position reports to the Managed Care Manager/Coordinator, with responsibilities ranging from outreach to case management and coordination of care pathways for diverse communities.

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree or AA/BA preferred.
• 1 year of customer service experience required; healthcare setting preferred.
• Bilingual English/Spanish highly preferred.
• Ability to interpret varied instructions in written, oral, diagram, or schedule form.
• Must obtain Basic Life Support (BLS) CPR within 90 days and maintain it.

Responsibilities

• Serve as primary liaison between clients and clinic to reduce barriers to service.
• Assist with public health coverage applications and primary care provider selection.
• Support outreach and assist with informational materials for campaigns.
• Maintain activity records and submit progress reports as directed by Managed Care.
• Advocate for customers regarding coverage barriers and access to care.
• Educate customers on services and responsibilities, and act as case manager for families.
• Help meet departmental and organizational goals and maximize access to services.
• Attend mandatory trainings and adhere to policies and procedures.
• Perform other duties as assigned by management.

Skills

Customer service

Bilingual English/Spanish

Interpersonal communication

Healthcare navigation

Education

High School graduation

AA/BA in Social Services (preferred)

Job description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.

We are recruiting for the following position: Sea Mar is a mandatory COVID-19 and flu vaccine organization. Full-Time Customer Service Representative position available for our Managed Care Department in Tacoma, WA. The Customer Service Representative is responsible for screening all non-insured patients and ensuring that customers newly assigned or wishing to obtain care at Sea Mar are accommodated. They provide public health coverage enrollment assistance, insurance education, and public health coverage case management. Under the direction of the Managed Care Manager and Coordinator, they pro-actively contact customers, assist in the development and distribution of promotional material and engage in community outreach activities. Bilingual in English/Spanish is highly preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as a primary liaison between clients and clinic, focusing on alleviating barriers to service and helping patients establish Sea Mar as their medical home.
• Assists with public health coverage program applications, ensures patients have selected a primary care provider, assists in scheduling appointments and identifying other health care services available.
• Assists in conducting outreach and participates on all corporate marketing campaigns, and in the distribution of informational / promotional materials approved by the Managed Care Department.
• Is responsible for maintaining activity records, submitting progress reports as directed by the Managed Care Department.
• Assists in identifying and advocating on behalf of the customer regarding barriers to coverage and or the utilization of health care services.
• Strives to increase customer health care service utilization, through education on services covered as well as customer responsibilities and to serve as case managers for families in accessing care.
• Assists in meeting established departmental and organizational goals and ensuring that customer access to the Managed Care Department services are maximized.
• Maintains skill levels by participating at all mandatory trainings, meeting competency testing requirements, maintaining local site standards, and reporting on health coverage policy changes impacting consumers and or processes.
• Performs any and all other duties as may be assigned while adhering to all corporate and departmental policies and procedures.

EDUCATION AND/OR EXPERIENCE

• High School graduation; AA or BA in Social Services is preferred.
• At least 1 year of customer service experience is required; preferably in a health care environment.
• Additional work experience may be substituted for education, with a minimum of a high school diploma or equivalent required.
• The applicant must be able to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.
• Second language is highly preferred.
• Bilingual in English/Spanish is highly preferred.

What We Offer

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 27 days per year + 10 paid Holidays
• 401(k)/Retirement options

We also offer a culturally diverse environment. Please visit our website to learn more about us at www.seamar.org. Sea Mar Community Health Centers, founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons regardless of their ability to pay for services. Sea Mar's network of services includes more than 90 clinics.