Customer Service Representative

Sandvik Mining and Construction de Mexico, S.A. de C.V.; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

The Customer Service Representative in Northlake, WI interacts with customers by answering questions about products and services, processes orders, and prepares correspondences to fulfill customer needs.

The ideal candidate will build relationships through courteous communication, accurate data entry, and teamwork to ensure timely delivery and positive customer experiences.

Qualifications

• High school diploma or GED required.
• 1-3 years experience or related training; or equivalent combination of education and experience.
• A pleasant, enthusiastic, well-spoken individual with a dedication to customer service.
• Understands how duties relate to team functions and uses SOPs to guide work.

Responsibilities

• Process and expedite customer orders via phone, fax, or email.
• Provide assistance with technical support as needed.
• Support Quality Control with returns and complaints.
• Perform routine customer service tasks and maintain records.
• Inform customers of prices, shipping dates, and any delays.
• Check inventory for stock to fill or manufacture orders.
• Solicit sale of new or additional merchandise.
• Compute price, discount and delivery date.
• Record special shipping, packing or labeling requirements.
• Other duties as assigned.

Skills

Customer service

Communication

Team collaboration

SOP adherence

Problem solving

Data accuracy

Education

High school diploma or GED

Job description

Job Title: Customer Service Representative

Department: Customer Service

Reports to: Operations Manager

Classification: Non Exempt

Location: Northlake, WI

Travel: None

Job Summary: The Customer Service Representative interacts with customers by answering product and service questions, and suggests information about other products and services. Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction. The ideal candidate will strive to make a positive impact on customers by developing relationships through exceptional care, positive communication and a genuine interest in our team and clients we serve.

Entry-level position with limited prior training or relevant work experience. Has basic skills to perform routine tasks. Works within clearly defined standard operating procedures. Works with either close supervision or under clearly defined procedures.

Duties/Responsibilities:

• - Responsible for processing and expediting customer orders and quotes via phone, fax, or email.
• - Provides assistance with technical support.
• - Supports Quality Control with customer returns and complaints.
• - Perform routine customer service tasks.
• - Scans customer orders and ship prints using.
• - Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
• - Checks inventory control file for available stock to fill or manufacture orders.
• - Solicits sale of new or additional merchandise.
• - Computes price, discount and delivery date.
• - Records special types of shipping, packing or labeling required by customer order.
• - Computes price, discount, and delivery date.
• - Other duties as assigned.

Education and Experience:

• - High school diploma or general education degree (GED) required.
• - 1-3 years experience or related training; or equivalent combination of education and experience.

Required Skills/Abilities:

• - A pleasant, enthusiastic, well-spoken individual with a flawless dedication to providing excellent customer service.
• - Applies basic skills to perform simple activities.
• - Understands how the assigned duties relate to others in the team and how the team integrates with others.
• - Uses standard operating procedures to guide own work and solve standard problems.
• - Uses communication skills to exchange information.
• - Use assigned methods, tools and processes. Support sharing of best practices.

Physical Requirements:

• - Prolonged periods sitting at a desk and working on a computer.
• - Light work that includes moving objects up to 20 pounds at times.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.