Customer Service Rep

Aviso, LLC; Milpitas (CA); On-site; USD 48,216 - 55,104; Full time

Job summary

Aviso, LLC seeks a reliable Customer Service Representative on a temporary contract in Pleasanton, CA. You will handle calls, emails, orders, and deliveries, coordinating with dispatch, sales, drivers, and plant personnel to ensure smooth operations.

Initially focused on customer service, the role may progress to dispatching and truck scheduling. Strong communication and multitasking in a fast-paced setting are essential as you support a busy logistics workflow.

Qualifications

• High school diploma or equivalent.
• 2 to 3 years of customer service experience.
• Dispatching or trucking scheduling experience is highly preferred but not required.
• Strong Microsoft Office skills. Google Suite experience is a plus.
• Excellent verbal and written communication skills.
• Able to multitask and remain calm in a fast-paced environment.
• Comfortable communicating with blue-collar customers and truck drivers.

Responsibilities

• Answer incoming customer calls and emails regarding products, pricing, orders, and deliveries.
• Enter and manage orders using internal systems.
• Coordinate deliveries with dispatch, sales, drivers, and plant personnel.
• Communicate scheduling updates and resolve delivery issues.
• Educate customers on delivery minimums, cancellations, overtime charges, and company policies.
• Track orders from placement through delivery.
• Maintain accurate customer and order records.
• Coordinate and schedule trucks for daily deliveries.
• Utilize multiple systems, including dispatch software, Google Sheets, and internal platforms.
• Assist with administrative or inside sales duties during slower periods.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Microsoft Office

Google Suite

Education

High school diploma

Tools

Dispatch software

Google Sheets

Internal platforms

Job description

Overview

Customer Service – Temporary Contract

Location: Pleasanton, CA

Hours: Monday through Friday, 8:00 AM to 5:00 PM (must be open to overtime)

Pay: $35/hr to $40/hr

Contract Duration: Approximately 3 months, with potential for temp-to-hire for the right candidate

Position Overview

We are seeking a reliable, detail-oriented Customer Service Representative to support our crushing operations in Pleasanton. This position begins as a customer service role with the opportunity to grow into dispatching and truck scheduling over time. You will work closely with customers, drivers, dispatch, sales, and plant personnel to coordinate deliveries and ensure excellent service. After training, you may work independently in the office while managing a steady workflow.

Responsibilities

• Answer incoming customer calls and emails regarding products, pricing, orders, and deliveries.
• Enter and manage orders using internal systems.
• Coordinate deliveries with dispatch, sales, drivers, and plant personnel.
• Communicate scheduling updates and resolve delivery issues.
• Educate customers on delivery minimums, cancellations, overtime charges, and company policies.
• Track orders from placement through delivery.
• Maintain accurate customer and order records.
• Coordinate and schedule trucks for daily deliveries.
• Utilize multiple systems, including dispatch software, Google Sheets, and internal platforms.
• Assist with administrative or inside sales duties during slower periods.

Qualifications

• High school diploma or equivalent required.
• 2 to 3 years of customer service experience required. Construction, transportation, logistics, manufacturing, or industrial experience is preferred.
• Dispatching or trucking scheduling experience is highly preferred but not required.
• Strong Microsoft Office skills. Google Suite experience is a plus.
• Excellent verbal and written communication skills.
• Able to multitask and remain calm in a fast-paced environment.
• Comfortable communicating with blue-collar customers and truck drivers.