Customer Service Rep

Pacific West Site Services, Inc.; Knoxville (TN); On-site; USD 22,000 - 23,000; Full time

Job summary

Pacific West Site Services, Inc. seeks a Customer Service Rep to ensure cleanliness and sanitation across assigned sites. You will perform janitorial duties, operate motorized cleaning equipment, and maintain daily upkeep while following safety policies and procedures.

Strong communication with supervisors, co-workers, and customers is essential to provide quality service. The role may require driving to multiple locations as needed, adherence to PPE, and a professional appearance.

Qualifications

• No specific education requirement; 3–6 months training or experience preferred; or equivalent combination of education and experience.

Responsibilities

• Perform janitorial duties.
• Operate motorized cleaning equipment.
• Maintain daily upkeep of assigned area.
• Report incidents and hazards to supervisor.
• Comply with safety rules, policies, and procedures.
• Work as part of a team with other employees.
• Perform repetitive tasks.
• Maintain a clean work area.
• Follow all protocols, company procedures, policies, and rules.
• Take direction and respond to supervision.
• Interact professionally with lead, supervisor, co-workers, managers, and customers.
• Fill in during staff shortage.
• Support shift lead in completing punch-list items.
• Use proper personal protective equipment.
• Present a professional appearance and conduct.
• Understand customer service and satisfaction.
• Driving to various work locations may be necessary.

Skills

Bilingual

Reading procedures

Verbal communication

Written communication

Team collaboration

Job description

Title: Customer Service Rep

Compensation: $16.00-$16.50 per hour

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• The ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions of this position.
• Understand reporting systems, and of the environment

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.

Certificates, Licenses, Registrations: A valid driver's license may be required for this position based on business needs. Employees required to drive as part of their job duties must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements. Completed all safety and task training certification. May be required to be forklift certified.

Knowledge, Skills, and Abilities

• Bilingual a plus
• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and willing to share with team.
• Knowledge of the upkeep and care of the cleaning equipment.
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers - SBM

Equal Employment Opportunity Statement

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces.

We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.