Customer Service Representative

Pacific West Site Services, Inc.; DeKalb (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Benefits package

Job summary

Pacific West Site Services, Inc. is seeking a Customer Service Representative in DeKalb, IL. The role focuses on cleanliness and sanitation of all assigned areas, with daily duties including janitorial tasks and operating cleaning equipment.

The position emphasizes strong communication, safety adherence, and teamwork. Shifts run Monday–Friday, with a 6:00am–2:30pm or 7:30am–4:00pm schedule and hourly pay in the 15.50–16.50 range, depending on experience and business needs.

Qualifications

• No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
• A valid driver’s license may be required for this position based on business needs.
• Completed all safety and task training certification.
• May be required to be forklift certified.

Responsibilities

• Perform janitorial duties as part of daily schedule.
• Operate motorized cleaning equipment when required.
• Maintain daily upkeep of assigned areas.
• Report incidents and hazardous conditions to supervisor.
• Comply with safety rules, policies, and procedures.
• Work as part of a team with other employees.
• Perform repetitive tasks and maintain a clean work area.
• Follow all company protocols, procedures, and rules.
• Take direction from lead, supervisor, and managers in a professional manner.
• Present a professional appearance and conduct.

Skills

Bilingual a plus

Communication skills

Read and interpret instructions

Job description

Title: Customer Service Representative

Job Description:

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/ or Experience

No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

• A valid driver's license may be required for this position based on business needs. Employees required to drive as part of their job duties must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements.
• Completed all safety and task training certification.
• May be required to be forklift certified.

Knowledge, Skills, and Abilities

• Bilingual a plus
• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and willing to share with team.
• Knowledge of the upkeep and care of the cleaning equipment.
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Shifts and Compensation

• Monday-Friday 6am-2:30pm/7:30am-4pm
• $15.50-$16.50 per hour

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers - SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.