Customer Service Rep

Pacific West Site Services, Inc.; Asheville (NC); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Pacific West Site Services, Inc. is seeking a Customer Service Rep who will ensure cleanliness and sanitation across assigned areas.

The role focuses on performing janitorial tasks, operating cleaning equipment, and maintaining high standards of workplace hygiene. The candidate should have 3–6 months of training or experience, with a preference for bilingual abilities, strong communication, and familiarity with cleaning methods and chemicals.

Qualifications

• No formal education required; 3–6 months of training or experience preferred.
• Valid driver's license may be required; forklift certification may be required.
• Knowledge of cleaning methods, equipment, and chemical handling.
• Strong reading, verbal, and written communication skills.

Responsibilities

• Perform janitorial duties.
• Operate motorized cleaning equipment.
• Follow daily schedule.
• Maintain clean work area.
• Report incidents to supervisor.
• Follow safety rules, policies, and procedures.
• Work in a team with other employees.
• Handle repetitive tasks.
• Fill in during staff shortages.
• Support shift lead on punch-list items.

Skills

Bilingual

Communication skills

Reading instructions

Cleaning methods

Cleaning equipment

Safety procedures

Education

No formal education required

Driver's license

Forklift certification

Job description

Title: Customer Service Rep

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

Qualification

• Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
• Certificates, Licenses, Registrations: May be required to have a valid driver's license. Completed all safety and task training certification. May be required to be forklift certified.
• Knowledge, Skills, and Abilities:
  • Bilingual a plus
  • Ability to read and interpret instructions, procedures, manuals, and other documents
  • Strong verbal and written communication skills.
  • Knowledge of cleaning methods and equipment and willing to share with team.
  • Knowledge of the upkeep and care of the cleaning equipment.
  • Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Shifts and Compensation

Monday-Friday: 10:00am-6:00pm

$15.50-$16.20 per hour

Benefits

• SBM offers comprehensive benefit packages.

For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers - SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.