Customer Service Rep

Viking Group; Jessup (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Viking Group in Jessup, MD is seeking a customer service professional to manage orders, inquiries, and related needs in an industrial distribution environment. You will coordinate with sales, credit, inventory control, warehousing and fabrication staff to ensure accurate processing and timely delivery.

The role emphasizes responding to inquiries by phone or email, maintaining relationships with customers and suppliers, and continuously improving order accuracy and delivery performance.

Qualifications

• Minimum of 1 year in customer service or sales.
• Experience with order processing, shipping and billing preferred.
• Ability to read blueprints and measurements is preferred.

Responsibilities

• Receives, processes and coordinates orders, requests for quotation, returns, and credits per company policies.
• Responds thoroughly and timely to inquiries via phone, email, or directly to customers.
• Works with sales, credit, inventory control, warehousing, fabrication shop and other departments to meet customer needs.
• Minimizes shipments and expenses to meet delivery requirements.
• Follows up with customers to keep them informed of order status.
• Cultivates and maintains relationships with customers and suppliers regarding service.
• Completes training curriculum and demonstrates competence as defined by management.
• Performs other duties as assigned.

Skills

Verbal and written communication

Customer service

Sales experience

Multitask environment

Basic arithmetic

Tools

JDE

HydraList

Microsoft Windows

Microsoft Office

Job description

Provides full-service account management regarding products and services, including pricing, availability, and shipping information. Responds thoroughly and timely to inquiries, via phone, email, or directly to customers, within an industrial distribution environment.- Receives, processes and coordinates orders, requests for quotation, returns, and credits in a manner consistent with company policies and standards.- Works with sales, credit, inventory control, warehousing personnel, fabrication shop and other various departments to facilitate the needs of the customer.Minimizes the number of shipments while minimizing expenses incurred to meet the delivery requirements of the customer.Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments by taking ownership of the situation.Understands the technical aspects of products and services to a degree that effectively facilitates the orderprocess.Increase sales by emphasizing promotions and add on sales at the point of order through product knowledge and opportunity recognition.Follows up with customers to ensure they are kept informed of the status of theirrequest.Cultivates and maintain relationships with customers and suppliers with regard toservice.Completes training curriculum while demonstrating an acceptable level of competence as defined bymanagement.Performs other duties asassigned.QualificationsDemonstrated strong verbal and written communication in a professionalmanner.Minimum of 1 year in customer service or salesexperience.Demonstrated strong computer skills (JDE and HydraList experiencepreferred).Basic computer skills. Microsoft Windows and Office products are aplus.1 year working in a multitask environment while under timeconstraints.Basic arithmetic skills. Works well with whole numbers, fractions, decimals andmeasurements.Ability to read blueprints and/or measurements ispreferred.