Customer Service Rep - VFS

Viking Group, Inc.; Kyle (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

Viking Group, Inc. in Kyle, Texas seeks an experienced account manager for full-service support of products and services in an industrial distribution setting. You will handle pricing, availability, and shipping information, and respond promptly to inquiries by phone, email, or directly with customers.

You will coordinate orders, quotes, returns and credits, collaborating with sales, credit, inventory and warehousing to meet customer needs and delivery requirements.

Qualifications

• Receives, processes and coordinates orders, quotes, returns and credits in line with company policies.
• Serves in an industrial distribution environment and supports customers end-to-end.
• Interacts with sales, credit, inventory control, warehousing and fabrication to meet customer needs.

Responsibilities

• Receives, processes and coordinates orders, requests for quotation, returns, and credits.
• Works with internal teams to facilitate customer needs.
• Minimizes shipments and expenses to meet delivery requirements.
• Investigates errors and coordinates solutions with the appropriate departments.
• Understands technical aspects of products and services to aid order flow.
• Increase sales by emphasizing promotions and add-ons at the point of order.
• Follows up with customers to communicate status of requests.
• Maintains relationships with customers and suppliers regarding service.
• Completes training and demonstrates competence as defined by management.
• Performs other duties as assigned.

Skills

Order processing

Customer service

Interdepartmental coordination

Problem solving

Product knowledge

Job description

Provides full-service account management regarding products and services, including pricing, availability, and shipping information. Responds thoroughly and timely to inquiries, via phone, email, or directly to customers, within an industrial distribution environment.

• Receives, processes and coordinates orders, requests for quotation, returns, and credits in a manner consistent with company policies and standards.
• Works with sales, credit, inventory control, warehousing personnel, fabrication shop and other various departments to facilitate the needs of the customer.
• Minimizes the number of shipments while minimizing expenses incurred to meet the delivery requirements of the customer.
• Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments by taking ownership of the situation.
• Understands the technical aspects of products and services to a degree that effectively facilitates the order process.
• Increase sales by emphasizing promotions and add on sales at the point of order through product knowledge and opportunity recognition.
• Follows up with customers to ensure they are kept informed of the status of their request.
• Cultivates and maintain relationships with customers and suppliers with regard to service.
• Completes training curriculum while demonstrating an acceptable level of competence as defined by management.
• Performs other duties as assigned.