Customer Service Rep - VFS

Paycom; Kyle (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Paycom in Kyle, TX is seeking a Customer Service Representative to provide full-service account management, respond to inquiries via phone, email, or direct contact, and coordinate orders, quotes, returns, and credits within an industrial distribution environment.

You will work with sales, credit, inventory control, warehousing and other departments to meet customer delivery needs, minimize shipments and costs, and resolve issues while promoting add-on sales and maintaining supplier

Qualifications

• Strong verbal and written communication in a professional manner.
• Minimum of 1 year in customer service or sales experience.
• Demonstrated computer skills; JDE and HydraList experience preferred.
• Basic Windows and Office skills are a plus.
• 1 year multitasking under time constraints.
• Ability to read blueprints and/or measurements is preferred.
• Basic arithmetic skills.

Responsibilities

• Responds to inquiries via phone, email, or direct customer contact.
• Receives, processes and coordinates orders, quotes, returns, and credits according to policy.
• Collaborates with sales, credit, inventory control, warehousing and other departments to meet customer needs.
• Minimizes shipments while reducing expenses to meet delivery requirements.
• Investigates order entry, shipping, and billing errors and coordinates solutions.
• Increases sales by promoting add-ons at the point of order through product knowledge.
• Follows up with customers to keep them informed of status and maintains relationships with suppliers.

Skills

Communication skills

Customer service experience

Computer skills

Blueprint reading

Multitasking under time constraints

Arithmetic skills

JDE

HydraList

Education

High School Diploma or GED

Tools

JDE

HydraList

Job description

# Customer Service Rep - VFSTX Kyle - Kyle, TX 78640## OverviewPosition TypeFull TimeJob ShiftFirstEducation LevelHigh School/GEDTravel PercentageNone## DescriptionProvides full-service account management regarding products and services, including pricing, availability, and shipping information. Responds thoroughly and timely to inquiries, via phone, email, or directly to customers, within an industrial distribution environment.* + Receives, processes and coordinates orders, requests for quotation, returns, and credits in a manner consistent with company policies and standards. + Works with sales, credit, inventory control, warehousing personnel, fabrication shop and other various departments to facilitate the needs of the customer. + Minimizes the number of shipments while minimizing expenses incurred to meet the delivery requirements of the customer. + Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments by taking ownership of the situation. + Understands the technical aspects of products and services to a degree that effectively facilitates the order process. + Increase sales by emphasizing promotions and add on sales at the point of order through product knowledge and opportunity recognition. + Follows up with customers to ensure they are kept informed of the status of their request. + Cultivates and maintain relationships with customers and suppliers with regard to service. + Completes training curriculum while demonstrating an acceptable level of competence as defined by management. + Performs other duties as assigned.## Qualifications* Demonstrated strong verbal and written communication in a professional manner.* Minimum of 1 year in customer service or sales experience.* Demonstrated strong computer skills (JDE and HydraList experience preferred).* Basic computer skills. Microsoft Windows and Office products are a plus.* 1 year working in a multitask environment while under time constraints.* Basic arithmetic skills. Works well with whole numbers, fractions, decimals and measurements.* Ability to read blueprints and/or measurements is preferred.