Customer Service Representative

Omega Environmental Technologies; Irving (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Omega Environmental Technologies in Irving, TX is seeking a Customer Service Representative to support customers, sales, purchasing, and internal teams. You will manage orders, provide product and technical assistance, and help ensure accurate and timely processing.

This role requires strong communication, organization, and multitasking abilities, with experience in ERP/BC or similar systems a plus.

Qualifications

• Experience in customer service, sales support, or related roles.
• Strong communication, organization, and problem-solving skills.
• Ability to multitask and collaborate with internal teams.
• Proficient computer skills; familiarity with Microsoft Dynamics 365 Business Central is a plus.
• Experience with ERP systems and EDI is advantageous.

Responsibilities

• Process quotes and orders by phone, email, and online portals.
• Verify pricing, product availability, backorders, and ETAs.
• Build strong customer relationships and resolve inquiries.
• Provide product and technical support, including cross-referencing and application assistance.
• Support inside and outside sales with inquiries, promotions, reports, forecasts, and pricing.
• Coordinate with Purchasing, Shipping, Warehouse, Accounting, IT, and others to ensure timely order fulfillment.
• Process RMAs, credits, and Certificates of Compliance as needed.
• Maintain customer accounts and portals.
• Assist with EDI issues and BC testing/training.
• Support collections and other team needs as assigned.

Skills

Customer service

Sales support

Communication

Organization

Problem-solving

Multitasking

Team collaboration

Tools

Microsoft Dynamics 365 Business Central

ERP systems

EDI

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Irving, TX, US

We are seeking a customer-focused and detail-oriented Customer Service & Sales Support Specialist to support customers, sales, purchasing, and internal teams. This role manages customer orders, product inquiries, account maintenance, sales support, and Business Central system assistance.

Key Responsibilities

• Process quotes and orders by phone, email, and online portals.
• Check pricing, product availability, backorders, and ETAs.
• Build strong customer relationships and resolve customer concerns.
• Provide product and technical support, including part cross-referencing and application assistance.
• Support inside and outside sales teams with customer inquiries, promotions, reports, forecasts, and pricing.
• Work with Purchasing to address inventory shortages and customer forecasts.
• Coordinate with Shipping, Warehouse, Accounting, IT, and other departments to ensure orders are processed accurately and on time.
• Process RMAs, credit memos, SSRs, and Certificates of Compliance as needed.
• Maintain customer accounts, contacts, portals, and part information.
• Assist with EDI issues and Business Central (BC) testing, troubleshooting, and training.
• Support customer collections and other team needs as assigned.

Qualifications

• Customer service, sales support, or related experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to multitask and work effectively with customers and internal teams.
• Strong computer skills; experience withMicrosoft Dynamics 365 Business Central is a plus.
• Experience with ERP systems, EDI, inventory, or technical product support is a plus.