Customer Service Rep

Lincare Holdings; Independence (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings is seeking an employee in Independence, Missouri, responsible for communicating with customers to answer questions and resolve issues. The role includes documenting calls, assessing needs for products/services, and ensuring compliance with physician orders.

A High School Diploma or equivalent is required, along with computer entry skills. Lincare offers competitive benefits including medical coverage, paid time off, and advancement opportunities.

Qualifications

• High School Diploma, GED, or related experience required.
• Must have computer entry skills.
• Ability to lift/move up to 50 pounds occasionally.

Responsibilities

• Communicate with customers via calls.
• Assess customer needs and compliance.
• Document calls and enter orders.

Skills

Customer communication

Data entry

Problem-solving

Understanding pharmacy terminology

Team collaboration

Education

High School Diploma or GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.