Customer Service Rep

Lincare Holdings Inc.; Georgia; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Training and advancement opportunities

Job summary

Lincare Holdings Inc. in Georgia is seeking a customer service representative to answer questions, resolve issues, and determine ongoing product/service needs while supporting compliance with physician directions.

You will handle inbound and outbound calls, enter orders, verify demographics, educate customers about products, and document interactions in the computerized records system.

Qualifications

• High school diploma or GED or related entry-level experience.
• Proficiency with basic computer entry tasks.
• Ability to read patient orders and follow written/oral instructions.
• Strong communication with coworkers and patients.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess needs for additional products or services.
• Verify physician orders and document calls in records.
• Enter customer orders and update demographics in the system.
• Educate customers about products and services.

Skills

Communication

Customer service

Data entry

Training support

Education

High School Diploma or GED

Basic computer entry

Tools

CRM software

Order entry system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans